For anyone struggling with Scottish Power

sultanim

As per title, just a note for anyone dealing with the abysmal customer service at Scottish Power - I got results only after emailing the CEO, CFO etc. Sorry not allowed to post links as fairly new, but you can easily google them, CEO Neil Clitheroe, other names Colin McNeill, Sheila DUncan. I then got a reply pronto, not from one of them in person but with an actual named person who followed through my complaint for the next couple of weeks and was easily contactable. Might be worth a try if you're having problems with them. Thought EE was bad until I came up against these idiots.
Anyhow, now moved over to BULB, who seem great, fab personal customer service and simple tariff, lower bills etc. If anyone is interested they give £50 for referrals, so if you use mine both you and I will get £50, then you will get your own once you're signed up.. PM if you are interested.

sajaxs

In answer to the title of the post - YES, VERY MUCH SO!
Scottish Power customer services is appallingly bad. I also tried the "call chief executive route, etc, etc" but even that doesn't work anymore.
The eventual solution was to telephone the Citizens Advice Customer Service organization on 03454 04 05 06 and listen carefully to select the right choices from the menu system. They will take details and if your complaint merits it will transfer the call directly to the Scottish Power Complaints Escalations team. They have the "power" (sorry about the pun) to sort out your problem, in my case including: correction of my name, correction of my billing address, sorting out why I my request, in late April, for a Smart meter installation hadn't been actioned, and after giving up on them, and switching supplier, sending me an "Final Bill" using "Estimated" reading even when I had provided the meter readings both verbally on the telephone and confirmed by letter! Maybe I'm wrong but could someone cleverer than me please explain how one can have an "estimated final bill"? I think Scottish Power just about managed to get everything wrong with just one customer...quite an achievement...
My comment: SWITCH AWAY!

System

sajaxs wrote: »

In answer to the title of the post - YES, VERY MUCH SO!
Scottish Power customer services is appallingly bad. I also tried the "call chief executive route, etc, etc" but even that doesn't work anymore.
The eventual solution was to telephone the Citizens Advice Customer Service organization on 03454 04 05 06 and listen carefully to select the right choices from the menu system. They will take details and if your complaint merits it will transfer the call directly to the Scottish Power Complaints Escalations team. They have the "power" (sorry about the pun) to sort out your problem, in my case including: correction of my name, correction of my billing address, sorting out why I my request, in late April, for a Smart meter installation hadn't been actioned, and after giving up on them, and switching supplier, sending me an "Final Bill" using "Estimated" reading even when I had provided the meter readings both verbally on the telephone and confirmed by letter! Maybe I'm wrong but could someone cleverer than me please explain how one can have an "estimated final bill"? I think Scottish Power just about managed to get everything wrong with just one customer...quite an achievement...
My comment: SWITCH AWAY!

Welcome to the forum. Yes you can have an estimated Final Bill. When you switch suppliers, the gaining supplier manages the transfer of your supply which includes asking you for meter readings. These readings are then passed to an independent industry third-party for verification. The verified readings are then passed back to the two suppliers to open and close your accounts. If the verified reading differs from the one that you provided, it will appear on the Final Bill with an ‘E’ annotation against it.

Why don’t they just trust me? Some people send in an incorrect meter reading (particularly with the old dial meters), some people just don’t bother or were away, AND some people fiddle the meter reading because they hope to save a couple of £s by doing so. It follows that it makes sense for the industry to have the Data Collectors review the readings against the information that they hold on file for your property.

Cardew

The procedure explained in the post above is normally carried out by 'the all seeing, all knowing' Computers, without human intervention.

I have an annex with a tiny consumption most of the time. In the past I have seen my actual reading, rejected and an estimated reading of just 2kWh difference substituted. This presumably because 2kWh exceeded the allowed difference in percentage terms