Endeavour Personal Finance PPI Reclaim

Jonesy04

I can see on some old threads that many have had experience in claiming back PPI from Endeavour Personal Finance. I had a secured loan from EPF in 2003/4 and wrote to HSBC to claim back the PPI which was automatically added. However, HSBC have written back to me to say that I approached a broker (Norton Insurance Services) and it is through them that should claim back PPI.


Firstly, I did not approach a broker; I only dealt with EPF and all paperwork relates to an agreement with them. Secondly, Norton Insurance Services no longer exist and because the loan was pre-2005 I cannot approach the FCSC for redress.


I am inclined to write back to HSBC stating that I believe it was EPF who mis-sold the PPI as they added the insurance and I was not advised or given the option appropriately. As such I believe that HSBC should be liable for the claim. I can see, based on previous posts that the best I can expect is a 'good will gesture' but wondered if there was any particular wording or information I should include to help me successfully challenge HSBC's current position?

dunstonh

I can see on some old threads that many have had experience in claiming back PPI from Endeavour Personal Finance. I had a secured loan from EPF in 2003/4 and wrote to HSBC to claim back the PPI which was automatically added. However, HSBC have written back to me to say that I approached a broker (Norton Insurance Services) and it is through them that should claim back PPI.

HSBC response is correct.

Firstly, I did not approach a broker; I only dealt with EPF and all paperwork relates to an agreement with them.

Many of these secured loan companies immediately passed you over to one of their brokerage companies. Often a line transfer without you having to ring anyone else. Most of the time you wouldnt realise you were using a broker.

Secondly, Norton Insurance Services no longer exist and because the loan was pre-2005 I cannot approach the FCSC for redress.

Correct.

I am inclined to write back to HSBC stating that I believe it was EPF who mis-sold the PPI as they added the insurance and I was not advised or given the option appropriately. As such I believe that HSBC should be liable for the claim. I can see, based on previous posts that the best I can expect is a 'good will gesture' but wondered if there was any particular wording or information I should include to help me successfully challenge HSBC's current position?

HSBC's position is correct. So, there is nothing to challenge.

Jonesy04

Thanks for the advice - it's much appreciated.