MSE News: Barclays customers face months of online and telephone banking disruption

mgdavid

GingerFurball wrote: »

Is the email asking you to click on links or provide banking information?

No.
(ten characters)

mgdavid

EachPenny wrote: »

I don't know, I haven't opened it yet
....

well qualified to discuss it then. not.

Shakin_Steve

Mchambers wrote: »

Please remember the Barclays digital eagle adverts warning of spam and conning people. If any doubt, contact either customer services or their very dodgy ceo Jes Staley (he was the guy that tried to inappropriately identify a whistle-blower a few months and responds to spam emails from someone pretending to be their chairman after their last AGM).

You have been warned with regards the 'Go-to' bank. I urge nobody to trust it and leave a.s.a.p.

Thanks for the unbiased advice. I will close my account first thing.

Mchambers

Shakin_Steve wrote: »

Thanks for the unbiased advice. I will close my account first thing.

Keep £1 in your account so you can get free Kapersky.

HTHs lol !

EachPenny

Uxb wrote: »

Goodness knows how a bank or any other organisation is expected to provide you with new information if you are only going to open "expected" emails!

No, it does not have any links in it to log in and nor does it ask you to click on any links - is is after all an informational message about which services are going to be unavailable and when.

Thanks, that is useful information, I'll open it now I have many hundreds of emails from banks a year, this was the first one ever for that account, hence it being 'unexpected', that and being a bit surprised that the email address involved has been linked to that account somehow.

mgdavid wrote: »

What's suspicious about the subject line? Is English your first language, as it is completely obvious to me.

Yes, I've spoken English since I was a child thanks. However I wouldn't use the phrase "System outages" in a business email sent to customers with a variety of levels of ability and understanding.

I also wouldn't use it in a grammatically incorrect sentence in the way scammers might.

It is a phrase which I'd expect in messages between technical experts, or perhaps something our American cousins would use. Or someone wanting to pretend to be official, but not quite having a full grasp of the use of English in customer communications and being unaware of some of the nuances of our language.

"Service unavailability" is a phrase I see often from other banks... a bit more meaningful to the average person.

I also understand what 'condescension' means.

mgdavid wrote: »

Finally it's hardly unexpected as there was a similar outage the weekend before last which was also forewarned by email....

There may have been, but I didn't get that one So this week it was still unexpected, as it would have been last week if that one had arrived.

mgdavid wrote: »

well qualified to discuss it then. not.

I'm not discussing 'it' - I made the point that Barclays warn about fraud and advise about 'unexpected' emails, and then send an email which bears some of the hallmarks of scam emails. It might not feel that way to people regularly getting emails from Barclays, but I would guess there will be quite a few customers who in the run of the mill don't... in which case making the subject line more obviously 'friendly' would make sense.

mgdavid

EachPenny wrote: »

...........

I'm not discussing 'it' - I made the point that Barclays warn about fraud and advise about 'unexpected' emails, and then send an email which bears some of the hallmarks of scam emails. It might not feel that way to people regularly getting emails from Barclays, but I would guess there will be quite a few customers who in the run of the mill don't... in which case making the subject line more obviously 'friendly' would make sense.

just your opinion, others vary as you have seen.
I note you base your opinion, in part, on a guess!
IMO outage is in common usage nowadays, like many terms that were IT industry specific a couple of decades ago or more.

Mchambers

Why put up with it all ?

Just complain to their ceo via email to Jes Staley and then swap your bank account. The swap will complete within 10 working days,

HTHs.

Mchambers

I have just received the rubbish em from the bank. I am going to have some fun and complain to the bank.

benjus

EachPenny wrote: »

The email address it appears to come from "barclays@email.barclays.co.uk" also doesn't inspire confidence.

There's nothing suspicious about that email address. The domain (barclays.co.uk) is clearly owned by Barclays and anything to the left of the domain is under the control of the domain. If it had been barclays@barclays.email.co.uk for example, that would be suspicious.

JuicyJesus

Mountains out of molehills, to be quite honest. Online banking suspended on non-working days at the quietest times of the week once a month for a few months.

Fairly sure Barclays aren't just doing this for funzies.