Flight continually cancelled 16 August 2017 at 12:21PM in Flight delay compensation 3 replies 706 views

Shivanjali

Hello, we had a flight cancelled on return leg from Europe to a London airport. The airline have rejected our EU compensation claim on grounds of ATC restrictions. HOwever, having looked into some flight data, the same flight was cancelled previous weeks - does this then count as extraordinary circumstances or ATC restrictions if it happens consecutive weeks ? I haven't named airline or airports as I intend to appeal but just wanted to know if anyone has experience of this. If I had checked flight stats beforehand, I may not have booked this particular flight at all.

Shivanjali

Just wanted to add that this has never happened to us before and I didn't even know these stat websites existed until now but I will definitely look at them in the future if going on not-so-budget-anymore airlines or travelling to/from smaller airports.

Justice13075

Put your flight details into bottonline and EuClaim and see what they say about compensation.

Caz3121

extraordinary circumstances refer to elements that the airline has no control over. e.g. snow in some airports in the winter is a given, fog in Jersey etc but it is not something the airlines have control over so compensation not due, similarly ATC can cause issues, strikes etc but nothing airline can do
If you put your flight number and date into EUclaim and bottonline it will give an indication on whether the reason you were given was correct