SRA Gladstones Investigation

Hogsta

Sometime ago, like many others, I complained to the SRA about the conduct of Gladstones. I don't know if anyone else has had a reply or posted it but here is what was sent to me last week.

Your report regarding Gladstones Solicitors Limited
I am writing to you regarding the report you made about Gladstones Solicitors Limited ('the firm'). Please accept our apologies for the delay in contacting you about this matter.
I write to inform you that this matter has now reached a conclusion.
You were concerned about the firm's practices in relation to the recovery of car parking charges. We received a number of reports in addition to yours about the way the firm were dealing with the recovery of debts. As such, we focussed our investigation on whether the firm were recovering debts that were legitimately owed, and whether the firm’s practices were potentially taking unfair advantage of those who had allegedly parked in breach of conditions. We have spoken to the firm on a number of occasions about their practices to fully understand how they operate this area of their business. We have also requested sight of various documents, including copies of letters sent by the firm and the car parking company regarding the recovery of car parking charges. We have decided to take no disciplinary or regulatory action. We are satisfied that the firm are acting on their client’s(car parking company) instructions and they are instructed on legitimate claims where the car parking firms have been unsuccessful in recovering their parking charges after a number of attempts. When a case is subject to investigation, we will, if appropriate, seek to engage constructively with the firm to achieve compliance. In instances where there is an open, co-operative and constructive approach, we may decide to take no formal action. ​
We are satisfied the firm are committed to working within the requirements of our Code of Conduct. Your reports, and details of our investigation work will be retained on our records, and can be revisited should we have cause to do so.
We would like to take the opportunity to thank you for raising your concerns with us and hope that this letter offers an explanation for the decision we have made. Yours sincerely,
Ajmer Nahal Regulatory SupervisorSolicitors Regulation Authority Tel: 0121 329 6619  ajmer.nahal@sra.org.uk

I'm very disappointed but I probably shouldn't be surprised.

pappa_golf

1: the IPC owned by gladstones is instructing parking Cos what to do (code of practice) , then acting on parking Cos instructions as per code of practice

2: in every court case that they loose , goes to prove that the charge was not legitimately owed,

beamerguy

The SRA are simply a waste of space and never to be trusted
It is indeed an "old boys club" and not worthy of operating
as a regulator.

We all know the sham/scam run by Gladstones and if the SRA
still approve Gladstones, it is fair to say that something
stinks badly and that in itself needs investigation by government

STINKS MORE THAN ROTTEN FISH

The_Deep

I got the same can of whitewash


https://forums.moneysavingexpert.com/discussion/5509488.

fisherjim

Just as useless as the BPA!