Escalating a very overdue and silent Iberia Claim

brycebrycebaby

Hello there, I'm looking for some advice and/or assistance in how to keep chasing up a claim against Iberia.

I won't bore you with how BA & Iberia ruined my holiday, but suffice to say, I'm 100 % sure that I'm owed compensation as per the main website's guidance.

I've escalated via Resolver as far as I can with the last level of escalation to the 'Agencia Estatal de Seguridad Aerea' raised back in May. I've not had any form of a response or acknowledgement from them and can't see how to contact them to chase this up? Does anybody have any ideas how I should do this? The Agencia Estatal de Seguridad Aerea website doesn't offer any clues even after being translated by an app.

Any help would be much appreciated.

Cheers,

Brycie

111KAB

Brycie - read Vauban's Guide - AESA a waste of time - letter before action and take them to court.

brycebrycebaby

Thanks for the quick reply and advice - I've had a look around this forum (& Google) but can't find Vauban's guide, any chance you can link me up?

Caz3121

https://dl.orangedox.com/GdfSa4xUZdZI5GJadr/

Justice13075

Template letter on page 6

brycebrycebaby

:beer: thanks folks!