Cancelled flights 9 August 2017 at 9:41AM edited 9 August 2017 at 9:45AM in Flight delay compensation 1 reply 715 views

Oldie2

I booked and paid for a return flight from Gatwick to Paphos in Cyprus on-line, 3 months before travel date.
Several weeks later the airline emailed me to say that the outbound flight had been cancelled.
They requested I contact them to arrange a re-booking of the outbound flight at no extra charge.
They could not offer me a replacement flight on the same day to the same destination.
Instead they offered a flight on a later date from a different airport in the UK to a different airport in Cyprus. I reluctantly accepted this offer, but incurred extra costs due to the additional distance required to travel to the new outbound airport.

Am I entitled to any compensation for the changes I had to accept and additional costs involved from the airline under EU rules?

Approaching 70 years of age, being disabled and not being computer literate I’m finding it difficult to navigate my way through the process!

Caz3121

assuming you were given more than 14 days notice there is no compensation. You should have been offered a refund if the replacement was not suitable then you could have booked elsewhere. Now you have accepted a replacement flight there is nothing you can do