4 year old Samsung TV needs new Screen!

KeithP

Al_Ross wrote: »

Although beware Currys will try and give you vouchers,so you have to buy from them again.

Having decided a refund is due, the seller is obliged to refund using the same method as the original payment unless the consumer agrees otherwise.

So, unless the consumer originally paid using vouchers or gift cards, he does not need to accept a refund in vouchers or gift card.

Undervalued

KeithP wrote: »

Having decided a refund is due, the seller is obliged to refund using the same method as the original payment unless the consumer agrees otherwise.

So, unless the consumer originally paid using vouchers or gift cards, he does not need to accept a refund in vouchers or gift card.

Maybe, but if the are making a "goodwill gesture" without admission of liability it is far less clear cut!

Obviously you could turn it down and sue them for the legal bottom line providing you are happy to take that risk.

Skinnydad

All getting rather complex folks, thanks for all the varying opinions and good solid information..I checked the receipt we paid £700 via visa.. Sure they may offer you a couple of hundred as a goodwill gesture, however they keep the TV and recycle, then your without a TV (albeit you'd need to replace at some point anyway) and would need to fork out in the region of £700 again for a similar model.. Oh the joys..my preferred solution would be if it's a manufacturing defect then replace the parts and give us a line free TV back..

lincroft1710

It would probably be uneconomic to repair a 4 yr old plasma TV

Skinnydad

Just a quick update on this thread. I paid the £95 and sent the TV back to Curry's. They have just informed me that it is a manufacturing issue and that as the parts are no longer available that their claims department will be in touch with me. Strangely enough prior to embarking on the SOGA claim I called Samsung Direct. They put me in touch with one of their official repair centres and they said the part was available however it was around £300 for the panel. Just wondering if they offer me a settlement should I push for the part? thanks

Leo2020

They don't have to provide a remedy that is disproportionately costly. If giving you a partial refund is cheaper they can do that - they don't have to repair.

Al_Ross

Skinnydad wrote: »

Just a quick update on this thread. I paid the £95 and sent the TV back to Curry's. They have just informed me that it is a manufacturing issue and that as the parts are no longer available that their claims department will be in touch with me. Strangely enough prior to embarking on the SOGA claim I called Samsung Direct. They put me in touch with one of their official repair centres and they said the part was available however it was around £300 for the panel. Just wondering if they offer me a settlement should I push for the part? thanks

The £90. fee should be refunded,plus whatever they decide?

Please let us know what you get.

karenj2610

Did you use credit card to pay as you could try a claim on Section 75 consumer credit act.
My son had an identical fault with screen Currys repair it once. It failed again and he claimed on his CC. Or maybe charge back on debit card.

[Deleted User]

karenj2610 wrote: »

Did you use credit card to pay as you could try a claim on Section 75 consumer credit act.

Not after four years use of the product he couldn't!

Any attempt to claw this back from the credit card company would be swiftly reversed or refused in the first place.

KeithP

Moneyineptitude wrote: »

Not after four years use of the product he couldn't!

Any attempt to claw this back from the credit card company would be swiftly reversed or refused in the first place.

If the OP used a credit card, and he has a valid claim against the seller, then under section 75 of The Consumer Credit Act, he has an equally valid claim against the credit provider - even after four years or more.