4 year old Samsung TV needs new Screen!

agrinnall

Skinnydad wrote: »

I know it isn't going to happen but my gripe was a year for a highly priced product doesn't appear IMHO to be sufficient.

But it's not a year, it's 4 years (there's certainly an argument to be made that 4 years isn't enough, but it's a lot further towards obsolescence after 4 years than it is after 1). Unless you're referring to the length of the warranty, in which case it sounds like you had the opportunity to purchase an extended warranty but didn't.

LilElvis

2 Samsung Smart LED TVs in our house with no problems after 2 and 4 years. The most recent one was purchased from John Lewis as their price was the same as other sellers but came with their 5 year guarantee. Obviously I haven't had to use the guarantee but the couple of people I know who have had good outcomes - one not only got a replacement after nearly 5 years when their plasma (top of range) had panel failure but also got a refund of £500 because the LED they were given was significantly cheaper.

Skinnydad

No worries thanks all, as I stated great forum for advice and whether to cut your losses or not. I probably was asked about extended warranty for the TV, can't remember, given that it was 4 Years ago I vaguely remember thinking it was extortionate and took the chance..Still as my TV is probably only worth about £150 now I'll cut my losses..I did hear though that this problem is not always the panel (if panel the lines get gradually worse and spread across it) could be a poorly soldered connector..probably too much to find out..cheers all...

Undervalued

Skinnydad wrote: »

No worries thanks all, as I stated great forum for advice and whether to cut your losses or not. I probably was asked about extended warranty for the TV, can't remember, given that it was 4 Years ago I vaguely remember thinking it was extortionate and took the chance..Still as my TV is probably only worth about £150 now I'll cut my losses..I did hear though that this problem is not always the panel (if panel the lines get gradually worse and spread across it) could be a poorly soldered connector..probably too much to find out..cheers all...

That could be worth investigating if you can find somebody who repairs at component level rather than being a board changer! Perhaps somebody retired who has a background in electronics? By the sound of it there is little to lose.

Leo2020

Have you actually spoken to Currys?

They tend to offer to inspect the items themselves for a fee these days rather than asking for a report.

If they find a manufacturing fault they will refund the cost of the report plus offer a repair or partial refund. You might as well give them a quick call or email to see what they say.

PlumbingTheDepths

LilElvis wrote: »

2 Samsung Smart LED TVs in our house with no problems after 2 and 4 years. The most recent one was purchased from John Lewis as their price was the same as other sellers but came with their 5 year guarantee. Obviously I haven't had to use the guarantee but the couple of people I know who have had good outcomes - one not only got a replacement after nearly 5 years when their plasma (top of range) had panel failure but also got a refund of £500 because the LED they were given was significantly cheaper.

It's interesting to hear that I'm not the only one with a good experience of John Lewis.

I bought a Sony TV for £1,000 in August 2008, with a 5 year warranty. The screen failed in January 2013 and it could not be repaired because they couldn't source the parts.

JL originally offered me a "closest match" replacement, which was actually a lower spec, and they did argue a bit, but when I pointed out that there was a specific feature that wasn't present in the original TV (I think it was some surround light, that I never used anyway) they gave me a full refund.

It didn't work out too badly for them, because I used the money to fund the purchase of a £1,300 replacement...from John Lewis, of course.

Skinnydad

Thanks Leo2020 I'll give it a try much appreciated. Yeah future purchases will be either JL or Costco, 5 yrs with them. Also Richer Sounds has some LG TV's with 6 years...

Skinnydad

Thanks All I emailed Curry's and their response was favourable in that:


As a company, we do understand our obligation to provide a remedy for products that develop a fault following the expiry of the guarantee. In certain situations, we do appreciate that the manufacturing defects may not manifest themselves until after the initial warranty period has expired.

In view of this, we would like to inspect the television to diagnose the cause of the fault for which an up front payment of £95.00 is required. This fee covers the cost of us collect the TV, transportation to our repair centre for assessment. Should a manufacturing defect be found, the fee will be refunded and the product repaired at no cost


So I just need to think if this is worth it or not...

Undervalued

Skinnydad wrote: »

Thanks All I emailed Curry's and their response was favourable in that:


As a company, we do understand our obligation to provide a remedy for products that develop a fault following the expiry of the guarantee. In certain situations, we do appreciate that the manufacturing defects may not manifest themselves until after the initial warranty period has expired.

In view of this, we would like to inspect the television to diagnose the cause of the fault for which an up front payment of £95.00 is required. This fee covers the cost of us collect the TV, transportation to our repair centre for assessment. Should a manufacturing defect be found, the fee will be refunded and the product repaired at no cost


So I just need to think if this is worth it or not...

Also whether you trust the "independence" of their inspection given that they will be the ones footing the bill for the repair if it is indeed an inherent fault.

Personally, if I was considering spending money on a report, I would want to find somebody independent.

neilmcl

Undervalued wrote: »

Also whether you trust the "independence" of their inspection given that they will be the ones footing the bill for the repair if it is indeed an inherent fault.

Personally, if I was considering spending money on a report, I would want to find somebody independent.

They'll just use one of the authorised repairers in the area which will likely be the same one the OP might use if he looked himself.