Word & Excel "not responding"

Middle_Sister

My husband and myself share a computer both with different log-ins. I can not open my word or excel documents getting ' not responding' message however my husband has no issue with his account. How can I fix this?

grumpycrab

Can you open word or excel (just the programs - without opening any particular doc)?

fifeken

If this is a new thing and it was OK a day or two ago, roll back to a restore point before then.

unforeseen

Standard thing we do for that in work is delete the user's profile and create a new one.

AndyPix

Open regedit and delete (or rename) the office key located at


HKCU\SOFTWARE\MICROSOFT\OFFICE


When you nect open office it should recreate the key and its contents and you will have a new office profile

Middle_Sister

grumpycrab wrote: »

Can you open word or excel (just the programs - without opening any particular doc)?

Yes but it takes ages to open and then when I try to access a document its not responsive.

Middle_Sister

fifeken wrote: »

If this is a new thing and it was OK a day or two ago, roll back to a restore point before then.

If only I knew how to do that. Is there anybody that can give me an idiots guide?

Middle_Sister

AndyPix wrote: »

Open regedit and delete (or rename) the office key located at


HKCU\SOFTWARE\MICROSOFT\OFFICE


When you nect open office it should recreate the key and its contents and you will have a new office profile

If only I understood any of the above. I'm not computer literate I'm afraid.

DoaM

How about hubby - is he computer literate? If yes, get him to try the suggestions.

Otherwise entice a child off the street with the promise of sweets ... they'll fix it in no time.

libra10

Middle_Sister wrote: »

If only I knew how to do that. Is there anybody that can give me an idiots guide?

Have a look at this YouTube video, it might help.


https://www.youtube.com/watch?v=jGN_nvHb9-M


Good luck!

maddogb

before you go deleteing the profile, try tracking down a file called normal.dot and if it is above a few kbs in size delete it.
it is a simple plain template for other files and will be recreated next time you start word.