Asking for compensation for fault with mobile network

julianshaw

Hi there,

I noticed over a month ago that I wasn't getting any data on my phone with my network provider, Vodafone.

I am a business contract for almost 10 years with them.

I went into the store on Saturday 8th of July and they changed the sim, but the issue persisted so I was asked to come in during the week as the technician wasn't in that day.

I came in on Monday and the technician wasn't able to solve it, and said someone from the support team would call in a few days.

i didn't get a call, so I called myself, and they said there was a block on my account, and it should clear within 24 hours. After 24 hours it wasn't resolved so I called back.

The support staff asked me to carry out a few things (like resetting network settings etc) and nothing seemed to work.

I've been to the store again, which they asked me to do. It was then raised higher, and finally they managed to resolve it on 1st of August.

For about a month, I've been without any data.

They initially offered £30 compensation, but I wasn't happy, so they upped it to £50.

What is a realistic amount I should claim for?

Over the last month, I spend around 10 hours in store or on the phone, with no access to data.

[Deleted User]

I thought the point of having a business contract was that you got quick resolutions? What are your T&C's on the account?

pmduk

What does your contract say about data and consequential loss?