Switching to EDF - They are making a mess of it..!

portofcall

I have switched from a prepayment BG dual fuel supply to EDF prepayment - I plan to change to EDF credit meters then switch to a much cheaper suppler ASAP.

The problem is EDF. I actually started the switch back in June and it is still not complete! Despite giving them the correct meter points numbers they managed to change my neighbours supplier to them and made a right balls up - they admitted their mistake and I had to go through weeks of them cancelling the switch and setting it up again!

Still to this date they not completed the registration process, despite the fact that they are now supplying both gas and electric to my meters. Every time I log on to my account it's stuck at the meter reading stage. They keep telling me just a few more days.

I can tell you that they are very poor.

I need to know if I am within my rights to get them to install a credit meter as soon as the account is set up?

I can't understand how they can be supplying my utilities but without the registration process completed. This is all very frustrating and I cannot wait to move from them.

Robisere

I have been with EDF for 6 years now and every year I go through all the alternatives, only to find that EDF offers me a good enough deal to stay. I find the website and the customer service to be streets ahead of any other supplier. Two years ago, we were one of 23 bungalows in a sheltered housing complex. (Sheltered housing has now ended after the government cuts) Several bungalows, including ours, were on Economy 7 and heated by NS Heaters which were 30+ years old and ran out of heat by 3 pm, which is not the best thing to happen to elderly people. Eventually, with the help of our (now retired) MP and Environmental Services, we forced our Social landlord to fit GCHeating. This required meter changes from 3-phase to single phase and it was a nightmare, thanks to Western Power Distribution and Northern Energy Distribution. For months we paid horrific amounts of energy bills, until EDF fought on our behalf to get new meters fitted. They then gave us compensation for overpayments and forced NPD to compensate us as well.

I make my own gas & electric meter readings and I transmit them to EDF via their excellent website. If I have a problem, I can sort it out very quickly, using the online chat service. This week I have changed to a new Online Only paperlesss tariff and saved £9 per month. As long as I receive such service, I will not switch from EDF.

That is my experience and I advise you to find out the EDF customer service manager in your area, then write to that person direct. Don't email, write, setting out your problems. Trust me, it works. If you find your problem solved, my further advice is to stick with EDF.

Why credit meters? Why not move to a monthly DD payment, based upon the 'Online Saver' tariff? -
https://my.edfenergy.com/gas-electricity/online-saver

portofcall

Why should I have to put pen to paper in order to get the service I requested. EDF have made error after error with this switch, and your words offer me no reassurance I'm afraid. The online chat service is off-shore and I had very little joy with that also.

Furthermore, I have already found another supplier with good reviews for customer service and with a huge saving on EDF's tariff.

Robisere

I was simply advising an action I know to have achieved a result, after 6 years of experience with EDF I know what works. If you cannot be bothered to find the source I recommended, and write a simple letter, fine. My advice was freely given and you are not obliged to use it.

The online chat service is offshore as you point out, but I have always obtained a satisfactory result from using it. I hope you have a satisfactory deal from your new supplier. I cannot help but wonder if you will be here again in a few weeks or months, complaining about this new supplier. A huge saving on the EDF Online Saver? I very much doubt it, but you are at liberty to prove it.

Why post here asking for advice, then complain about the advice offered?

footyguy

portofcall wrote: »

I have switched from a prepayment BG dual fuel supply to EDF prepayment - I plan to change to EDF credit meters then switch to a much cheaper suppler ASAP.

The problem is EDF. I actually started the switch back in June and it is still not complete! Despite giving them the correct meter points numbers they managed to change my neighbours supplier to them and made a right balls up - they admitted their mistake and I had to go through weeks of them cancelling the switch and setting it up again!

Still to this date they not completed the registration process, despite the fact that they are now supplying both gas and electric to my meters. Every time I log on to my account it's stuck at the meter reading stage. They keep telling me just a few more days.

I can tell you that they are very poor.

I need to know if I am within my rights to get them to install a credit meter as soon as the account is set up?

I can't understand how they can be supplying my utilities but without the registration process completed. This is all very frustrating and I cannot wait to move from them.

You are within your rights to request a credit meter.
It is entirely up the supplier as to whether or not they agree to your request.


A supplier starts supplying you energy from the agreed switching date.
The finalisation of the process (which hapopens behinds the scenes and should not normally affect a customer) can go on for much longer.

I switched supplier last April. I even have a final bill from the old supplier and balancing payment (after request) but I am aware the process is still not complete.


Edit: Your thread from about 6 weeks ago ...including my reply then
https://forums.moneysavingexpert.com/discussion/5667167

:cool:

Good luck!

matelodave

portofcall wrote: »

Why should I have to put pen to paper in order to get the service I requested. EDF have made error after error with this switch, and your words offer me no reassurance I'm afraid. The online chat service is off-shore and I had very little joy with that also.

Furthermore, I have already found another supplier with good reviews for customer service and with a huge saving on EDF's tariff.

You don't HAVE to put pen to paper but that was the suggestion given which might get you a better result in a shorter time.

If you choose to ignore the advice or feel that "it's not up to you to help it along" then you'll get even more frustrated.

But in the end it's your call but don't get annoyed if you dont like the advice that's given as you probably wont get any more.

Cardew

portofcall wrote: »

Why should I have to put pen to paper in order to get the service I requested. EDF have made error after error with this switch, and your words offer me no reassurance I'm afraid. The online chat service is off-shore and I had very little joy with that also.

Furthermore, I have already found another supplier with good reviews for customer service and with a huge saving on EDF's tariff.

You seem to ignore the fact that you have(had?) outstanding debts and a Debt Relief Order on a previous account with British Gas.

Yet you expect EDF to fit credit meters to your property - at a cost to EDF of £xhundred - and grant you credit of £hundreds; so you can leave EDF for a cheaper tariff.

Nobody is sure on this forum exactly what EDF's apparent 'no credit check' policy entails. However it surely makes sense that they shouldn't fit credit meters until you have spent some time with the company.

melbury

I am in the process of switching back to EDF. Was with them previously but then did a collective switch to SSE for a year. Never had any problems at all with EDF, so fingers crossed the switch goes smoothly.