SCOTTISH POWER UTTER MUPPETS, what to do?

[Deleted User]

Hi,

footyguy wrote: »

So the final bill you received was not addressed to you, nor actually had your correct address on it?
Yet you still opened it.
What makes it think it's yours?

A demand addressed to "The occupier" or similar is not legally enforcible.

sevenhills wrote: »

2 2 looks more like 22 than 2, is there a number 22?.

so it's the postman to blame for delivering letter to wrong address?

poppellerant

Firstly, the Postal Services Act 2000 says that it is illegal to open mail that is not addressed to you.

In future, if you receive any more letters about this, cross out the address on the front and write "incorrect address". As the companies correct the address, eventually the mail will stop.

Scottish_Power

Snooze wrote: »

:mad:

My gas and leccy are supplied by GB Enregy Supply/Coop and have been for over 2 years. All bills are up to date and paid on time.

About 3 months ago I received a final demand bill to my address from Scottish Power, addressed to someone I've never heard of and odd spacing on the address showing the property number as "2 2" when mine is simply "2". Curiosity got the better of me due to the large FINAL DEMAND all over the envelope so I opened it and saw that they were claiming nearly £400 of arrears.

I rang them up to tell them that it was nothing to do with me nor this property, gave them my name and told them I'd never heard of the person named on the account and also told them to check their supply as they would see they are not supplying this address. The idiot on the other end was not interested in the slightest and was asking for my password and to confirm my DOB etc before being able to look at the account. Explaining that I could not do this as I am not the accountholder fell on deaf ears and he refused to do anything to help, other than instruct me to return any future mail as person not known at the address and they'd pick it up and sort it out, nothing else to be concerned about. So that's what I've been doing.

Today I receive a letter from Grosvenor Service debt collection on behalf of Scottish Power addressed to the accountholder/"The Current Occupier". So I open it up and they have informed me they will obtain a Warrant of Entry within "the next few days" to cut off my supplies if £440 is not paid to them to settle the account. The access to the leccy and gas is all outside in a box. Naturally I am more than slightly concerned that they will cut off the supply first then it will be up to me to argue the toss with them.

I shall be ringing Grosvenor on Monday to see if I can knock some sense into them seeing as Scottish Power muppets don't care, but I highly suspect that Grosvenor will give even less of a damn and simply state that they are acting OBO Scottish Power and to take up any dispute with them.

What is the best way of dealing with this seeing as Scottish Power are refusing to even discuss or acknowledge the issue because I am not the accountholder?

Thanks.

Hi Snooze,

I am very sorry to hear that you are receiving these letters to your address.

So we can get this investigated, could you please send an email to [EMAIL="social@scottishpower.com"]social@scottishpower.com[/EMAIL] including your MSE name and the address this is in regards to? This will allow us to look into this further and resolve this matter as quickly as possible for you.

Kind regards
Faye

Vegastare

Well see they have responed to you.

I cannot see how they could get your supply cut off, surely it would need to be your current supplier only and not anyone else. Apologies if you have spoken to your supplier, but it not I would - as your supplier they have a current contract with you and if your were disconnected by SP your current suppliers contact has been stopped by a rival company......doesn't look good to me.

Also if I had a letter addressed to occupier I would open it.

[Deleted User]

Hi,

heh Snoozy, how's things going, you got things sorted?