Kantar - Royal Mail Monitoring and Posting Panel

General_Grant

Use of app to record sending near posting point - I don't have a smartphone (just old call/text/camera one).  So I can't download the app.  I mentioned this to them a year or two ago and know things could have changed regarding ownership, but they haven't.

In the middle of October I got message welcoming me back and now have one repeating the welcome and mentioning I should now record using the app.  Still no items in the "Preparation" section.  

Does anyone have recent experience of not being able to use the app and either remaining or being removed from the active panel (other than for the normal 6-month break)?

I believe Spectos would insist on my using their app but I wondered about Kantar insisting now.  I've had my current mobile for over 2 years and not yet spent my original £10 top-up.  It may have cost me maybe £1 during that time by needing to print out tickets rather than showing them on my phone but it hardly justifies spending however much on a smartphone just to be able to participate in RM post surveys, especially when I have so many books of 1st class postage stamps.  

Locky

Is anyone finding they still haven’t got many RFID return envelopes? I’ve got four RFIDs to send back and no envelopes. I requested some last time and they only sent me one, which I used straightaway. Got a posting pack today but no envelope! 🙄 Annoying!

elsien

Yes. As soon as I use one they want more smarts back and then I have to request yet another envelope from them.

NBLondon

I'm getting one every other posting pack (which I believe is the norm) and using at the same rate so I have 3 in hand (left over from last cycle).

lesliejack

General_Grant said:

Use of app to record sending near posting point - I don't have a smartphone (just old call/text/camera one).  So I can't download the app.  I mentioned this to them a year or two ago and know things could have changed regarding ownership, but they haven't.

In the middle of October I got message welcoming me back and now have one repeating the welcome and mentioning I should now record using the app.  Still no items in the "Preparation" section.  

Does anyone have recent experience of not being able to use the app and either remaining or being removed from the active panel (other than for the normal 6-month break)?

I believe Spectos would insist on my using their app but I wondered about Kantar insisting now.  I've had my current mobile for over 2 years and not yet spent my original £10 top-up.  It may have cost me maybe £1 during that time by needing to print out tickets rather than showing them on my phone but it hardly justifies spending however much on a smartphone just to be able to participate in RM post surveys, especially when I have so many books of 1st class postage stamps.  

I explained that I didn't have a Smartphone, so could not use the app. Kantar closed my account (giving me 60 days to use any rewards). Don't think I can be bothered with it now. They did say some areas did not have the app requirement, but mine needed to be entered via the app.

MDMD

Locky said:

Is anyone finding they still haven’t got many RFID return envelopes? I’ve got four RFIDs to send back and no envelopes. I requested some last time and they only sent me one, which I used straightaway. Got a posting pack today but no envelope! 🙄 Annoying!

I requested some on the website which never arrived but next weeks posting pack arrived with one of their new envelopes (first time in three weeks). It’s got a separate envelope inside which is the metal lined element- possibly to allow them to reuse this part. 

HonestJohn

MDMD said:

Locky said:

Is anyone finding they still haven’t got many RFID return envelopes? I’ve got four RFIDs to send back and no envelopes. I requested some last time and they only sent me one, which I used straightaway. Got a posting pack today but no envelope! 🙄 Annoying!

I requested some on the website which never arrived but next weeks posting pack arrived with one of their new envelopes (first time in three weeks). It’s got a separate envelope inside which is the metal lined element- possibly to allow them to reuse this part. 

Short of RFIDs but can't supply envelopes. Been like this for ages. I guess they ran out of envelopes and decided it wasn't economical to order more as they had lost the contract. The new method seems sensible and a bonus if they can reuse it.

XDA

Are there any panelist’s who haven’t received any Christmas stamps yet?

I got my December incentive/reward stamps but not the Christmas ones.

elsien

Mine haven’t come but then again nor has next week’s posting pack. 

HonestJohn

I am disappointed with the way Kantar have treated the issue of Chritmas stamps. I finished just before they were issued so missed out. Others have got them with their normal postings and some have had separate postings. Seems a complete mess.