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Kantar - Royal Mail Monitoring and Posting Panel
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CRISPIANNE3 said:CRISPIANNE3 said:A job I usually enjoy is turning into a nightmare for me. I was requested to post a cube and use an APL. However they sent the incorrect material and what was received was a stamped DVD box. I emailed them and they advised they will send the correct packaging to me. Nothing received. I keep getting system messages because the item still has not been posted. Again I send another online message only to receive another systems message chasing up this item.
Just received my post today and the sender of an item did not affix the sticker with the R no. Obviously this item cannot be data entered so another online message to TNS for them to deal.
Just tried to ring but the person the other end cannot hear me. Tried two different mobiles and the landline phone.
Maybe they'll then issue a "query" to seek your confirmation of what was received.
Maybe they won't.
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I'm taking part in the Correctly Delivered survey and my last day is this coming Saturday. However I am going away first thing Saturday morning and not returning until Monday of next week, therefore I won't be able to enter Saturday's post until I get home on Monday. Would this be acceptable, or do I need to inform TNS of my problem?
TIA for any replies.1 -
HomingPigeon said:I'm taking part in the Correctly Delivered survey and my last day is this coming Saturday. However I am going away first thing Saturday morning and not returning until Monday of next week, therefore I won't be able to enter Saturday's post until I get home on Monday. Would this be acceptable, or do I need to inform TNS of my problem?
TIA for any replies.
Don't worry. TNS staff don't work over the weekend. Recording Saturday's items on the Monday will be fine.3 -
Great, many thanks.0
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HomingPigeon said:I'm taking part in the Correctly Delivered survey and my last day is this coming Saturday. However I am going away first thing Saturday morning and not returning until Monday of next week, therefore I won't be able to enter Saturday's post until I get home on Monday. Would this be acceptable, or do I need to inform TNS of my problem?
TIA for any replies.I am a Forum Ambassador and I support the Forum Team on Mortgage Free Wannabe & Local Money Saving Scotland & Disability Money Matters. If you need any help on those boards, do let me know.Please note that Ambassadors are not moderators. Any post you spot in breach of the Forum Rules should be reported via the report button , or by emailing forumteam@moneysavingexpert.com. All views are my own & not the official line of Money Saving Expert.
Lou~ Debt free Wanabe No 55 DF 03/14.**Credit card debt free 30/06/10~** MFW. Finally mortgage free O2/ 2021****
"A large income is the best recipe for happiness I ever heard of" Jane Austen in Mansfield Park.
***Fall down seven times,stand up eight*** ~~Japanese proverb. ***Keep plodding*** Out of debt, out of danger. ***Be the difference.***
One debt remaining. Home improvement loan.2 -
Many thanks.1
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CRISPIANNE3 said:...........Just received my post today and the sender of an item did not affix the sticker with the R no. Obviously this item cannot be data entered so another online message to TNS for them to deal...........2
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gt94sss2 said:I've just looked at the "Your Contribution" page and TNS have updated the postal performance figures since I last looked.
Obviously, I knew there were Covid delays but even then I'm surprised at the figures they are reporting for 1st class mail in my area and nationally.but at least i'm on Correctly delivered atm so this will be recorded and hopefully noted. In my area It's currently stated that 1st class is 59% and 2nd class is 96% delivered on time. Th elower figure i believe but the 96% is nonsense if post is only being delivered every 7-10 days!
FYI i live on the outskirts/suburb of our capital city so not in the back of beyond where this could almost be expected.
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For anyone doing the Correctly Delivered survey, I see that there has been a change in the instructions -
do not record any items delivered to you via the following Royal Mail services: Special Delivery, Royal Mail 24/48. Tracked 24/48
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