Kantar - Royal Mail Monitoring and Posting Panel

hamsam

They reimbursed me 310 points - I have sent two messages and got nowhere - just seems a bit of an oversight but not one that they can see.  Currently only allowed to exchange in the 100's so its a tad unfair that it is the only rate that is so precise.

Baileys_Babe

LittleVoice said:

hamsam said:

Does anyone else think it strange that you only get 310 points for sending a cube second class, which is what it costs to post - yet all the other types of the parcel are rounded up to the next '00.  As far as I can see you can only exchange round 100's for incentive rewards - so therefore you are being penalised effectively for posting this item.

Does anyone else agree?

I have messaged them and their reply was that as a business it was not cost effective to round up the price of the second class cube!

Yet all the other parcel sizes are rounded up?

Yes, I almost posted about this yesterday when I was looking at the information sheet sent as I've got a cube to post soon.  It's really about 10p because the postage which is pounds and 20p is rounded up.  I've posted a 2nd class cube this time round but that was stamped and I did wonder whether the £3.10 reimbursement for an APL was a typo and they would actually pay £4.

You can exchange 2450 points for either £25 voucher for John Lewis or iTunes.

There is always the chance the could decide rounding up the points causes too much hassle so they only refund the exact amount 🤔

Primrose

This may be a silly question but I haven,t redeemed any points since the rewards went electronic and although I,d like paper  John Lewis vouchers they only seem now to provide electronic ones.

So how does this work?
Do they email them as an attachment voucher?
Or load them onto  your iPhone in some way which  the store scans when you cash them in?
i,m not good with this  technology some idiot's guide help would be appreciated please from somebody who has used the system.

LittleVoice

Primrose said:

This may be a silly question but I haven,t redeemed any points since the rewards went electronic and although I,d like paper  John Lewis vouchers they only seem now to provide electronic ones.

So how does this work?
Do they email them as an attachment voucher?
Or load them onto  your iPhone in some way which  the store scans when you cash them in?
i,m not good with this  technology some idiot's guide help would be appreciated please from somebody who has used the system.

Clicking through to the My Rewards section, I find the John Lewis e-cards are delivered by email and can be redeemed at John Lewis and Waitrose stores and online with John Lewis.  For use in Waitrose, "Waitrose stores can only accepted printed e-gift cards at this time" (sic).  So simplest thing is to print out your voucher when you receive it via email.

wideband

molerat said:

WHY CAN'T PEOPLE SEAL CUBES UP PROPERLY !!

My vent for the day. Received one today with just a single loop of sellotape all the way round.  Postie asked me to check if there was anything in it as it was hanging open and she had put an elastic band round it, the ring of tape had stopped the inner flaps from coming completely open.  Obviously can't report the idiot as I will be the one who gets the chop rather than the dimwit who is too stupid to do things correctly.

Ditto....received cube this morning with just 2 pieces of parcel tape no longer then 6 inches and even then not stuck down properly.
Again, would report them, but not at the risk of being removed from survey for their stupidity.

Primrose

I received normal post this morning (Saturday) so obviously Royal Mail are converting back to normal pre-Coronavirus delivery schedules   ( in this area at least).

jwil

I've reported things that are done wrong before but haven't been taken off the survey.  I even went through a stint of regularly having things arrive open, and I reported it, expecting to get taken off but wasn't.

It doesn't appear they are short of panellists in this area as I regularly post to local addresses, and today, I've even prepped something for someone living in the same road as me! 

beanielou

jwil. In the same road. Blimey. 

I had a cube a while back to the road next to the post office. That was an awkward moment in the PO! 

joeyjimbles

I've had that too Beanielou, and once the lady in the post office commented that she lived next door to where I was sending the cube! 

Primrose

Oh golly, how on earth do you answer that one if she actually offers to deliver it for you to save the cost of postage  ???