How do I deal with an unprofessional plumber's work?

southcoastrgi

Your original cylinder was what is commonly known as a Elson tank, which was a square version of what you have now, in reality & you won't wanna hear this but this job should have cost around £800, the reason you have no pressure in your hot tap is because the cylinder is on the floor & you have no head, the cylinder needs to be raised up as high as you can get it & still be able to change the ballvalve in the top tank, while we are talking about the ballvalve it fitted way too low in the tank which reduces the amount of stored cold water in there


http://www.screwfix.com/p/rm-1200-x-450-indirect-combination-cylinder/64297

AirBerry

macman wrote: »

They are telling you nonsense. There is no pump between the tank and the bath: A pump is only fitted to the CH circuit. Do not let them come back again, because they can see you are a soft touch and will simply use every visit to con you out of more money. Find a reliable plumber by way of personal recommendation, and send an LBA to these cowboys giving them 14 days to repay your deposit. And I suggest you cancel that card before they take any more off you.
PS: £2160 minus the VAT is £1728, not £1800-so if you'd paid cash that would have been another £72 conned by them. Did they even give you a VAT receipt?
Your card merchant will not accept a chargeback, as you accepted the (grossly inflated) price: it's the cash deposit you are asking to be returned.

Thanks for that advice.

1. On Saturday, the plumber was scheduled to come and fit a "new pump" "at no extra charge" to sort the problem about the poor flow of hot water through the bath tap. But, he did not turn up. When I phoned, his phone went to voice mail.

2. What is an "LBA"?

3. So, it is not worth asking my bank for a chargeback?

Icecannon

I would still,ask for a chargeback but first tell the plumber as the bank will charge him a fee (it's a lot) if the chargeback is sucseful. So he might be more inclined to give it to you.

You are asking for a charge back based on they took £200 to much as you paid £200 upfront, email a copy of the receipt and contract and the bank will see they have taken to much.

If I were you I would get your£200 back and book British gas or some other well know firm to fix this, you are really not aquiped to deal with these types, and it is clear you are getting the run around, why would you even want these jokers back in your flat.

Sad to say it but for only £200 more you could have had British gas to carry out the work in the first place.

Le_Kirk

AirBerry wrote: »

2. What is an "LBA"?

LBA = Letter Before Action

AirBerry

southcoastrgi wrote: »

Your original cylinder was what is commonly known as a Elson tank, which was a square version of what you have now, in reality & you won't wanna hear this but this job should have cost around £800, the reason you have no pressure in your hot tap is because the cylinder is on the floor & you have no head, the cylinder needs to be raised up as high as you can get it & still be able to change the ballvalve in the top tank, while we are talking about the ballvalve it fitted way too low in the tank which reduces the amount of stored cold water in there


http://www.screwfix.com/p/rm-1200-x-450-indirect-combination-cylinder/64297

Thanks for that information and advice.

AirBerry

Le_Kirk wrote: »

LBA = Letter Before Action

Thanks for that information.

AirBerry

Icecannon wrote: »

I would still,ask for a chargeback but first tell the plumber as the bank will charge him a fee (it's a lot) if the chargeback is sucseful. So he might be more inclined to give it to you.

You are asking for a charge back based on they took £200 to much as you paid £200 upfront, email a copy of the receipt and contract and the bank will see they have taken to much.

If I were you I would get your£200 back and book British gas or some other well know firm to fix this, you are really not aquiped to deal with these types, and it is clear you are getting the run around, why would you even want these jokers back in your flat.

Sad to say it but for only £200 more you could have had British gas to carry out the work in the first place.

Looking back, I made the mistake by not paying £2,400 for British Gas. Even if they did a bad job, I would have had an established company's complaints procedure. With the plumbing company I used, I have clearly lost a lot of money.

I want to do what you suggest. Ask the plumber in writing for a partial refund before I apply for a chargeback.

Thanks for your advice.

Alex1983

Have you questioned them about it not meeting current standards?

AirBerry

Alex1983 wrote: »

Have you questioned them about it not meeting current standards?

Not yet. I was hoping to get some advice from members of this forum such as yourself. I want to send a letter. Would that be better than a phone call?

Icecannon

AirBerry wrote: »

Not yet. I was hoping to get some advice from members of this forum such as yourself. I want to send a letter. Would that be better than a phone call?

Do both as the bank will want to see you have at least tried talking to them first, before issueing a chargeback.

Whilst on the phone to your bank, see where you stand with asking for more than the £200 back, I doubt they will but you never know, but I can't see why they would not give you the £200 atleast as you did not authorise the withdrawal of that money.