My cash deposit at post office gone missing

heather66

i paid in £500 cash to the post office yesterday as our local branch of the Clydesdale bank has clossed down. it was showing on my account yesterday so i paid the rest of my daughters holiday off today i go on and i am £377-00 under and no sign of the £500 i paid yesterday showing



i phoned the CB this morning and they said to give it till 3pm. i looked and still not showing so i phoned again they said there is nothing they can do and i have to go into post office branch tommorow and see if they can shed any light on where it has gone..


its now left me with no money till the weekend



bank have said they will refund charges but havent mention anything about the £500

jonesMUFCforever

heather66 wrote: »

i paid in £500 cash to the post office yesterday as our local branch of the Clydesdale bank has clossed down. it was showing on my account yesterday so i paid the rest of my daughters holiday off today i go on and i am £377-00 under and no sign of the £500 i paid yesterday showing



i phoned the CB this morning and they said to give it till 3pm. i looked and still not showing so i phoned again they said there is nothing they can do and i have to go into post office branch tommorow and see if they can shed any light on where it has gone..


its now left me with no money till the weekend



bank have said they will refund charges but havent mention anything about the £500

How exactly did you pay it in?
Was it using your debit card? Did you get a receipt?
Or did you put it in an envelope with your account details on?
If you have a receipt showing £500 you will get the money soon.

heather66

I paid it in using my bank card you check the amount is correct and press enter. I have the receipt and it says authorised and showing the £500.

i phoned bank back up and they say it is still not showing in their system and have to speak to the post office in the morning and then get back to them

I have used it numerous times before to put money in although ususally less than £50 and it usually goes into the account straight away


It was just a shock when i saw the balance this morning.

robatwork

As is so often the way, the OP Vittel was incredibly active on this thread asking for and receiving advice.

Sadly he never came back to update the thread, predictably rude.

If I were you I'd certainly be going to the PO and complaining in person - take a copy of/scan the receipt before you go. And I'm sure you'll be back in a few days to let us know how it's gone?

jonesMUFCforever

heather66 wrote: »

I paid it in using my bank card you check the amount is correct and press enter. I have the receipt and it says authorised and showing the £500.

i phoned bank back up and they say it is still not showing in their system and have to speak to the post office in the morning and then get back to them

I have used it numerous times before to put money in although ususally less than £50 and it usually goes into the account straight away


It was just a shock when i saw the balance this morning.

You should not have to go back to the Post office to sort this out - the banks have processes in place to do this for you - you just need to talk to the right person at the bank that knows how to proceed with your claim. Keep that receipt in a safe place.
After all it is the banks who are forcing to use post offices by closing branches!