Royal Mail Online Postage Closing Down on 23 March 2018 - but being replaced....

theonlywayisup

philkhor wrote: »

Everything about this email told me it was a scam -
Dear Customer instead of my name
all the links were to the same address
I didn't remember having an account(!)

So, I logged on without using the links in the email and found that I was indeed owed some money. I only entered my bank account details and address. No passwords, no DOB or other personal details. Hopefully I'll get some money back.:j

I had to do a manual withdrawal as the card on file had long expired and it was (or seemed to be) the easiest option. I made the withdrawal request on 4th January. Still nothing in the account, they tell me it could be 6-8 working weeks!

DavidLaGuardia

Ok made the change from Online Postage to Click & Collect. I can get over the 30p still in account that I need to reclaim by post (no I am not bothering) but...

NO ADDRESS BOOK ON CLICK AND COLLECT!!!

Conclusion

Pile of Crap.

HOW IS THIS AN IMPROVEMENT?

custardy

teeni wrote: »

i use click and drop it is brilliant , all the addresses and weights automatically entered and then i can batch all the same weight category and press print my label printer prints out individual labels , it is so quick and easy to use

DavidLaGuardia wrote: »

Ok made the change from Online Postage to Click & Collect. I can get over the 30p still in account that I need to reclaim by post (no I am not bothering) but...

NO ADDRESS BOOK ON CLICK AND COLLECT!!!

Conclusion

Pile of Crap.

HOW IS THIS AN IMPROVEMENT?

So which is it?

soolin

custardy wrote: »

So which is it?

You have an address facility but as I didn't migrate from the old system I don't know if it carries off automatically. My click and drop address book has been populated by me.

VSS10

Bertie_Cheapskate wrote: »

I actually came here checking if it was a scam or not, having received an email.

My view (and I work in IT) is that the mail is genuine but Royal Mail and one of their systems suppliers have been unwise .

The mail I received has links and when I hover over them, which is how you check a link without the danger of clicking on it the links are something like.. "s1937.t.en25.com/e/er?elq_mid=2734&elq_cid=6504392&s=1937&lid=11526&elqTrackId=e80787f7a9344e9f99354f826edda845&elq=b0e209cd8654495ab35cdf087dd04398&elqaid=2734&elqat=1"

Now that looks like a scam. You would hope for an official Royal Mail email to have links to RoyalMail.com rather than the mysterious en25.com But in this case when we look up who owns that address (known as a WHOIS check) up we find:

Registrant Contact Name:
Domain Administrator
Organization:
Oracle Corporation Street:
500 Oracle Parkway M/S 501ip3

So. It's genuine but Royal Mail and their idiot vendor appear to have gone out of their way to make it look totally like a scam. I have no idea why they would not use the standard address for Royal Mail. It's not right mail security wise.

Hope that explains why the mail looks wrong but isn't

As you were on complaints about the bad news itself...

I actually contacted RM when I received the first email a few weeks ago as I too thought it was a scam. They had NO IDEA what I was talking about - no idea that online postage is being ended and replaced with something else and no idea that there was a form to reclaim my money. Also at that stage nothing on their website. Finally, they told me there was no way they would ever email customers to ask them to reclaim money online. And made me feel like I was being a time wasting nuisance to boot.
Well... thanks RM... great customer service and staff knowledge... glad I found this page before it's too late to reclaim my money :mad:

Graham_Devon

Just got a final reminder myself. Believed it was a scam so checked it out and found myself here. Got £20 odd back.

However, it has absolutely every hallmark of a scam. So much so, I can't believe Royal Mail would be that silly to write an e-mail with login links etc making it look even more suss.

The conspiracy theory inside me thinks - well isn't that just dandy, everyone thinks this is a scam - I wonder how much money RM will hoover up from people who pass this by.

theonlywayisup

theonlywayisup wrote: »

I had to do a manual withdrawal as the card on file had long expired and it was (or seemed to be) the easiest option. I made the withdrawal request on 4th January. Still nothing in the account, they tell me it could be 6-8 working weeks!

Just to update my last comment. My withdrawal still hasn't hit my account. According to RM it could be another 4 weeks.

pdc95

With the old system you had the option of printing up to 4 labels per sheet, and specify where on the sheet to print.
The new system only prints 1 wasting 3/4 of a sheet of label.
How to I access my address book from the old system ?

With the old system RM had my money in its account gaining interest, with the new system they are paying a commission to PayPal. Hence loosing revenue so increasing the price of postage >

ballisticbrian

With the old system RM had my money in its account gaining interest,

How did your money get thereto Royal Mail's account?

pdc95

I transfer it to the account so that I could purchase postage