SMS from UK to EU (and charges to UK numbers)

cannonballdaze

Hi,

I have a TalkTalk bundle and have just received a TalkTalk bill and there were £6 worth of SMS charges.
£2.40 was for txts to a French No. +33675.... The texts were from my phone in the UK to a French person in the UK.

Aren't these free since June 15th ? If not, it seems pretty sneaky.

Also £3.60 was for texts to an AirBnb guest and they were sent to a +44115... no. which I believe is a Nottingham no. for AirBnb in this country. I queried this with TalkTalk and they are going to refund me. Has anyone else had such charges where I assume AirBnb forward the texts to the guest ?

Cheers - Joe

[Deleted User]

I'm guessing this applies?

https://forums.moneysavingexpert.com/discussion/5677205

No idea what AirBnB is or does.

d123

cannonballdaze wrote: »

Hi,

I have a TalkTalk bundle and have just received a TalkTalk bill and there were £6 worth of SMS charges.
£2.40 was for txts to a French No. +33675.... The texts were from my phone in the UK to a French person in the UK.

Aren't these free since June 15th ? If not, it seems pretty sneaky.

Also £3.60 was for texts to an AirBnb guest and they were sent to a +44115... no. which I believe is a Nottingham no. for AirBnb in this country. I queried this with TalkTalk and they are going to refund me. Has anyone else had such charges where I assume AirBnb forward the texts to the guest ?

Cheers - Joe

The EU Regulations only cover costs while roaming, you were in the UK so not roaming.

You pay for a call or text by what the destination number is, not where the phone is. A +44 text would always be classed as a UK text (excluding non UK numbers like Jersey/Guernsy/IoM) whether it’s in London or Timbuktu and a text to +33 is always international even if the phone is in your living room.

With regards to the texts to +44115, you need to check your price guide, does your allowance cover texts to landline numbers? 0115 is not a mobile code but a landline and a lot of allowances don’t say they include texts to landlines.

Look here, TalkTalk uses the terminology “SMS to UK mobiles”:
https://m0.ttxm.co.uk/gfx/help/mktg-1419_update_to_price_guide_v2.compressed.pdf

Frozen_up_north

There are a lot of crazy charges associated with mobile phones, one of the most bizarre is with Three... on PAYG calls from the UK to Spanish numbers are the same as calling a UK number - 3p/min, on a contract calls to Spain from the UK are 46p/min!

crustacean

I think sticking an emoticon into a text mesage makes it into a MultiMedia text and instead of being free as one of my allowance, costs 30p [iD, part of TT]

System

crustacean wrote: »

I think sticking an emoticon into a text mesage makes it into a MultiMedia text and instead of being free as one of my allowance, costs 30p [iD, part of TT]

It's your phone making it an MMS not the network - if in doubt just delete your MMS settings and they won't go.

Also, iD are owned by Carphone Warehouse not Talk Talk.