Indigo Penalty Notice

Coupon-mad

I am sure people have chosen 'other' and just unticked the driver Q and put N/A for driver details & put the appeal in.

Grantly

Thank you so much for your feedback I will let you know how I get on.

Grantly

Help I have received the following on the 30th July what should I do next?

Thank you. Your appeal has been received.

We aim to have a response within 14 days. No action will be taken whilst your appeal is pending.
Alternatively, you can check back at parkindigoappealscouk at any time for an update.
Please note, that if you have appealed within 14 days and your appeal is subsequently rejected you will be given another 14 days with which to make payment at the discounted amount.

Fruitcake

Grantly wrote: »

Help I have received the following on the 30th July what should I do next?

Thank you. Your appeal has been received.

We aim to have a response within 14 days. No action will be taken whilst your appeal is pending.
Alternatively, you can check back at parkindigoappealscouk at any time for an update.
Please note, that if you have appealed within 14 days and your appeal is subsequently rejected you will be given another 14 days with which to make payment at the discounted amount.

You need to start by re-reading the previous advice that told you to edit your posts to remove the information about who did what.

DO IT NOW!

Then you wait for your PoPLA code. Meanwhile start putting together your draft PoPLA appeal which will include a byelaws point plus all the other relevant template points you will find in post 3 of the NEWBIES.

Grantly

Hello I have received a rejection to appeal with POPLA code. Please tell me what to do next.



Thank you for your correspondence in relation to the above Penalty Notice.
Indigo Park Solutions Ltd operates as an AOS approved operator, in
accordance with the British Parking Association Code of Practice for private
parking. When parking on private land, the onus rests with the motorist to
accept and to comply with the land owners Terms and Conditions of
parking.
On the xxxxxxxx, you chose to park your vehicle in breach of the Terms
and Conditions of parking which are displayed at the entrance to the car
park.
Breach Code 10: Parking in an area restricted for the use of permit holders
without displaying a valid permit before 09:30
Having reviewed the photographic evidence which is also attached, you
have parked within a restricted area. There is clear signage to state that
the car park is reserved for permit holders only before 9:30. There is a
height barrier in place which states that the car park is reserved for permit
holders only before 9:30am and there are also large signs around the car
park next to the Pay and Display machines stating the car park to state the
same.
By entering the car park you are agreeing to park in accordance with the
Terms and Conditions and it is the customer's responsibility to ensure they
observe the Terms and Conditions before leaving their vehicle in the car
park. The Conditions clearly state that daily and weekly ticket holders are
not permitted to park in areas reserved for permit holders as permits are
classed as monthly or longer tickets They also state that if any area of
this car park is designed exclusively for the use of season permit holders
during specified hours a notice to this effect will be displayed. Failure to
observe this notice and adhere to this will result in a Penalty Notice being
fixed to your vehicle or handed to you .

Indigo Park Solutions UK Limited
Customer Service Centre
PO Box 2466, Watford, Hertfordshire. WD18 1HX.
Registered in England NO: 2362957, Oak House, Reeds Crescent, Watford, Herts. WD24 4QP.
VAT Registration: 653 5517 31
Having reviewed the circumstances surrounding the issuing of the above
Parking Charge Notice, and having considered your reasons for appeal, our
decision is to uphold the Penalty Notice.
Payment at the reduced rate of £60.00 for the Penalty Notice will be
accepted if received within 14 days of the date of this letter. Payment can
be made using the following options:
 Online at https://www.parkindigo.co.uk/consumer/faq/pcn
 Indigo Park Services UK
Ltd
number on the rear)
 Over the telephone with one of our team on 03301235247
You have now reached the end of our internal appeals procedure. Should
you remain dissatisfied with this decision, you may further your appeal to
the Parking On Private Land Appeal service (POPLA) within 28 days of this
notice of rejection, details of which are available at https://www.popla.co.uk.
Remember to use your 10 digit verification code shown at the top of this
letter.
If you would prefer to submit your POPLA appeal by post, please do not
hesitate to contact us on the details shown above.
Please note that should your appeal to POPLA be unsuccessful, Indigo Park
Services UK Ltd reserves the right to pursue the full amount outstanding as
stated on the Penalty Notice, plus any additional associated costs in
accordance with our Terms and Conditions of parking.
by law we are also required to inform you that Ombudsman Services
(https://www.ombudsman-services.org) provides an alternative dispute resolution
service that would be competent to deal with your appeal. However, we
have not chosen to participate in their alternative dispute resolution service.
As such should you wish to appeal then you must do so to POPLA, as
explained above.

Redx

do what it tellsl you in post #15

start drafting a popla appeal using previous examples at stations (but only this year - 2017 , nothing older)

also check post #3 of the NEWBIES sticky thread, about popla appeals

that thread has everything you need to know, and links , yet people tend to ignore it despite the wealth of information in there

The_Deep

Grantly, you need to take ownership of this. You are asking far too many questions, the answers to which you can find by doing a bit of the legwork yourself.

Coupon-mad

Grantly wrote: »

Help I have received the following on the 30th July what should I do next?

Thank you. Your appeal has been received.

We aim to have a response within 14 days. No action will be taken whilst your appeal is pending.
Alternatively, you can check back at parkindigoappealscouk at any time for an update.
Please note, that if you have appealed within 14 days and your appeal is subsequently rejected you will be given another 14 days with which to make payment at the discounted amount.

Here you were actually asking what to do with an auto-receipt acknowledgement...?! Seriously?