PCSPECIALIST is a complete scam - stay away

Moss5

Yes I read it.
I could not see how it protected the OP with his Hitachi Finance loan.

forgotmyname

Moss5 wrote: »

Yes I read it.
I could not see how it protected the OP with his Hitachi Finance loan.

Did you miss this in something like 18pt font?

Pay for something costing between £100 and £30,000 on credit and the provider's equally liable if something goes wrong.

SnowTiger

Moss5 wrote: »

Yes I read it.
I could not see how it protected the OP with his Hitachi Finance loan.

The 'loan' was paid directly to PC Specialist.

Generally, when the lender pays the supplier or retailer directly there's section 75 protection.

Moss5

Many thanks for clearing that up.

nessan

I bought a laptop from these guys in September 2015. I was doing a masters in engineering and convinced myself that I needed some specific high-specs on my laptop. Here's a number of situations which arose within the first 6 - 12 months:

- I requested they don't install windows as I had my own version. They said that was fine. The laptop arrived and they had installed windows 7, which then had to be uninstalled. To this day it has created issues because I now have two 'volumes' of windows on my laptop which takes up an enormous amount of space and can't be deleted without wiping the entire hard drive & ssd.

- Keyboard. My space bar stopped working, My left 'shift' key stopped working or became responsive 50% of the time.

- screws fell out of the chassis within first 3 - 6 months

- High spec graphics card has never worked.

- Laptop frequently overheats

- A 'line' appeared on my screen which distorts the width of the screen 2/3 of the way up.

- Two (2) chargers stopped working and I had to get replacements

- audio jack stopped working in first 3 months

- usb port stopped working in first 6 months

- wifi card stopped working (this really screwed me over) in July 2018

- Joint holding screen to keyboard has broken in first 12 months

Luckily I had signed up for a gold warranty. The PC cost me $1,500. I sent it back when the audio jack stopped working around Xmas time 2015. They fixed that, and they gave me a new charger.

I sent it back again in the summer of 2016 and told them about the missing screws, keyboard issues, usb port and the screen issues. They denied the keyboard fault and most of the other issues, they told me they couldn't see a problem with the screen but after speaking to a manager I insisted that they replace the screen. They then returned my laptop to me with a new screen and essentially all of the same faults I had sent it in with, they didn't even replace the screws.

Now in January 2019, I've had the laptop for 3 years and 3 months. I'm holding onto it because it cost me so much money, but I wish I had just bought a mac instead. If you're considering going with PC specialist I would strongly advise you against it. Just get an off the shelf laptop from Apple or Dell/Windows. Don't bother with this company. getting to choose your own specs seems cool but in most cases it's unnecessary and for the price you can get it elsewhere with better customer service.

arciere

nessan wrote: »

- I requested they don't install windows as I had my own version. They said that was fine. The laptop arrived and they had installed windows 7, which then had to be uninstalled. To this day it has created issues because I now have two 'volumes' of windows on my laptop which takes up an enormous amount of space and can't be deleted without wiping the entire hard drive & ssd.

I can't see how this is an issue. You said you were supposed to install the O.S. yourself anyway, so why didn't you delete the partition with the existing Windows? It would have taken 2 mouse clicks at most. If you are installing a new O.S., you don't "uninstall" the existing one, you simply remove or format the existing partition.

DoaM

In other words, the poster didn't properly install Windows. Yes, the supplier messed up by supplying it with an OS installed ... but they probably needed to install an OS to prove everything was working correctly before shipping, so decided to leave it installed rather than wiping the HDD. (They'll have [reasonably] assumed that the customer knew what they were doing if they requested no OS - patently this customer didn't).

UncleZen

On the other hand, I have had 2 PC's from PCSpecialist and both worked perfectly first time and contunue to do so, I would buy from them again.

Neil49

Why didn't you start a fresh post instead of dragging up one that's 18 months old and of little relevance.

I've just wasted time reading the original post only to realise that it is that old and now can't be bothered to take in what you have written.