We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Blatant lie from BA

Options
Hi everyone,

I am using Resolver for my delay compensation claim.

I've received a reply from BA saying that as the delay to my flight was caused by 'airspace restrictions', they are refuting.

This is not that case: the pilot told us (upon finally entering the plane after a 3hr 40min delay) that it was caused by a fault with the software that controls the landing gear.

Can I please have some advice on how to respond to BA's refute?

Many thanks,
Tabby

Comments

  • Tyzap
    Tyzap Posts: 2,112 Forumite
    Sixth Anniversary Combo Breaker
    Hi Tabby,

    The starting point is to read Vaubans guide, google it, dowload and study.

    Please then post any further questions on the dedicated BA thread.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.7K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.7K Work, Benefits & Business
  • 598.4K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 256.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.