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Virgin media
Paul1522
Posts: 1 Newbie
Recently I changed to Sky from Virgin for my TV & Broadband. When I phoned Virgin to confirm a months notice on the 19/06/17, I was told I would be charged £250 for coming out of my contract.
You can imagine I was shocked. I had been with Virgin for a long time and there was no talk about a contract. I did phone Virgin on the 25/01/2017 to see if I could reduce my payments as I do not watch Sports or films and the person said I would loose channels that I watch but could reduce my phone bill by £6.00 pm but once again they did not say this would effect my contract.
Since then I made another call to Virgin to ask what do I do with the box and details of my final bill. At first the guy said there was no record of me leaving but he then advised that he did find a phone call but nothing had been done. He then explain that I would be charged £186.75 for cancellation of my contract and I had been sent two e-mails, one on the 25/01/17 and the other 19/06/17 both explaining I was in a contract. I have checked my e-mails and have not received anything. his reply was that they have sent them and they must be in my spam messages. What a load of rubbish but you cannot argue.
What can I do as nobody from Virgin ever told me I was in a contract and there attitude was that's the new way of doing things.?
You can imagine I was shocked. I had been with Virgin for a long time and there was no talk about a contract. I did phone Virgin on the 25/01/2017 to see if I could reduce my payments as I do not watch Sports or films and the person said I would loose channels that I watch but could reduce my phone bill by £6.00 pm but once again they did not say this would effect my contract.
Since then I made another call to Virgin to ask what do I do with the box and details of my final bill. At first the guy said there was no record of me leaving but he then advised that he did find a phone call but nothing had been done. He then explain that I would be charged £186.75 for cancellation of my contract and I had been sent two e-mails, one on the 25/01/17 and the other 19/06/17 both explaining I was in a contract. I have checked my e-mails and have not received anything. his reply was that they have sent them and they must be in my spam messages. What a load of rubbish but you cannot argue.
What can I do as nobody from Virgin ever told me I was in a contract and there attitude was that's the new way of doing things.?
0
Comments
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http://www.moneysavingexpert.com/news/broadband/2017/06/ofcom-investigates-virgin-media-over-exit-fees
Then read discussion link.The more I live, the more I learn.
The more I learn, the more I grow.
The more I grow, the more I see.
The more I see, the more I know.
The more I know, the more I see,
How little I know.!!
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Unfortunately any change to the package means that VM will start you off on a new minimum term. This issue crops up regularly and is unrelated to moving outside their coverage area.0
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