Unhappy with eon!

Gary13th

Ok so I've been with eon a while now. I have storage heaters and have a dual rate day night rate on their Eon energy plan and electrical heating rht rate. I had a letter today saying that they are "closing my tariff, they are moving me on to Eon energy plan" which doesn't have a day night rate, if I stay on the tarrif then they have to fit a smart meter. Needs to be done by end of august.

Firstly the type of letter I've received... seems pretty thoughtless. I mean the way it reads could have firstly been written better with a bit more notice. It's the summer and im going away next week and I now have to research rates. It also seems like they want to force me onto another rate that will be more expensive. Or force me onto a smart meter.

Forcing people off of a rate is one thing but the way you do it (e.g. This smacks of lack of customer service and "who cares about the customer?"). I notice eon reps sometimes post on here. I would say that you really should think about the wording of letters sent out, no details of good alternatives enclosed in said letter, and have an ounce of customer service.

footyguy

Gary13th wrote: »

Ok so I've been with eon a while now. I have storage heaters and have a dual rate day night rate on their Eon energy plan and electrical heating rht rate. I had a letter today saying that they are "closing my tariff, they are moving me on to Eon energy plan" which doesn't have a day night rate, if I stay on the tarrif then they have to fit a smart meter. Needs to be done by end of august.

Firstly the type of letter I've received... seems pretty thoughtless. I mean the way it reads could have firstly been written better with a bit more notice. It's the summer and im going away next week and I now have to research rates. It also seems like they want to force me onto another rate that will be more expensive. Or force me onto a smart meter.

Forcing people off of a rate is one thing but the way you do it (e.g. This smacks of lack of customer service and "who cares about the customer?"). I notice eon reps sometimes post on here. I would say that you really should think about the wording of letters sent out, no details of good alternatives enclosed in said letter, and have an ounce of customer service.

So you've presumably read all about this change posted by aforementioned reps that will affect some of their legacy tariff customers, what it involves, and why it is occurring.

:cool:

Good luck!

Gary13th

No as I've only scoured the first few pages.

E.ON_Company_Representative:_Helena

Good morning Gary13th and welcome to the forums.

Thank you footyguy

I'll pop the links on for you to save you a bit of time, it also applies to RHT meters as these come under complex meters also.

[EMAIL="http://forums.moneysavingexpert.com/showpost.php?p=72728713&postcount=10"]http://forums.moneysavingexpert.com/showpost.php?p=72728713&postcount=10[/EMAIL]

[EMAIL="http://forums.moneysavingexpert.com/showpost.php?p=72728232&postcount=8"]http://forums.moneysavingexpert.com/showpost.php?p=72728232&postcount=8[/EMAIL]

The best thing to do is to have a word with the simpler metering team and they can talk through what would be best for you.

Hope this helps.

Thank you

Helena

footyguy

^^^

Linkys not working

But I believe these are the ones you intended to post
http://forums.moneysavingexpert.com/showpost.php?p=72728713&postcount=10

http://forums.moneysavingexpert.com/showpost.php?p=72728232&postcount=8

(Do feel free to correct me if I'm wrong )

E.ON_Company_Representative:_Helena

footyguy wrote: »

^^^

Linkys not working

But I believe these are the ones you intended to post
http://forums.moneysavingexpert.com/showpost.php?p=72728713&postcount=10

http://forums.moneysavingexpert.com/showpost.php?p=72728232&postcount=8

(Do feel free to correct me if I'm wrong )

Oh thank you and sorry

I'm having a few computer issues today.

Helena:)

Gary13th

Thanks, I just wish you wouldnt send blunt letters....

E.ON_Company_Representative:_Helena

Gary13th wrote: »

Thanks, I just wish you wouldnt send blunt letters....

Afternoon Gary13th,

I understand and I'm sorry it's come across in such a way.

It's certainly something I can pass back though.

Helena

footboy

Hi Footyguy, Gareth13

I too received the letter. I have two meters. One RHT. One Standard.

Previous to this offer from Eon, Eon would have made us pay to convert the two meters into one. This seemed grossly unfair. The government thought so too and there are rumblings going through parliament.

Suffice to say it looks as though Eon have taken the initiative to sort things out before the government make them do so hence the dropping of the RHT tariffs and the free smart meter installation.

When A Cheaper Rate Isn't Really Cheaper
For me using the heating system made no sense. Yes, it was a cheaper rate BUT I had to heat up a single 10KwH storage heater overnight which would then provide heat IF we needed it via a hot air system.

Having the heating on the system more than doubled my bills because I was charging and being charged for electric I did not use. Then when I used it, of course, it used a fan on peak rate to push the air around the house.

I worked out that I could have a 2Kw fan heater on full for 24 hours before it would have made sense to use the RHT 'cheaper' rate. Suffice to say I cut my bills by getting 2x 2Kw adjustable thermostat controlled fan heaters for £14 each. I cut my KwH usage in half overnight.

I am interested to see what the government announces. There may be some way to claim compensation for years past where we were told it was cheaper when actually the bottom line made things more expensive. We will see.

Standing Charge Considerations If Switching One or Two Meters
I didn't want a Smart Meter but any other supplier would have to charge a standing charge per meter although some may charge 1.5x and maybe others something different again. This still would undercut the rate Eon have moved us onto.

If you have two meters, having been moved on to a standard tariff you can still switch, if you wish, using a comparison service. These usually ask for one MPAN number - that is one meter reference, however, the two suppliers I have been in touch with say this is fine as long as you email the other number to them after initiating the switch. So, you can still get cashback and still switch two meters to another supplier - best check with any supplier you may wish to switch to before you initiate the switch though.

Personally, I am having Eon install the smart meter which replaces the two meters to avoid extra standing charge costs when switching and will use the https://www.moneysavingexpert.com/cheapenergyclub to switch supplier.

Compare a years KwH usage to see if a standard tariff elsewhere will save you money
Your situation may be different. It may work in your favour, with monitored energy use to be on Economy7 or Economy10 to which your Smart Meter can be configured - these maintain different, less expensive rates, however, peak rates are when the majority of the population would use the electric.

Switching Economy7, Economy10, Standard
If you have a single smart meter installed you will be able to choose to have it set up to a Standard Single Tariff, Eco7 or Eco10. There are limited supplier options for switching Eco7 and Eco10 tariffs - search MSE for the relevant pages. If you choose the single tariff you will pretty much be able to switch to anyone.

You can always switch between the Economy and Standard tariffs at a later date. The Smart Meter will simply be configured to the new tariff. This future proofs things - especially good for anyone moving into the accommodation.

My advice is take your combined KwH usage over the past year, adjust for any variance you predict in the coming year ie number of people in the house and their energy usage, and put that through the comparison web sites. The savings may be wrong - you will know what you paid for the year in question, but the total will show you whether or not you can save on the standard tariff.

Smart Meters - ask to be set to report monthly - Eon will not offer this you will have to ask.
A further feature of the Smart Meter is that you can ask for it to be set to provide readings at a lower interval than the one Eon's script states for you to agree to - half hourly. I have had mine set to inform them of usage monthly.

I do believe you can have the feature turned off altogether where upon you would simply provide your own meter readings.

No Exit Fees
The switch to the new tariff involves no exit fees so it is good to see Eon really are finally releasing their hold on RHT customers and meeting their obligations.


I hope all that helps!

All the best!
:beer:

vivatifosi

I have had one of the letters re my old E10 tariff too. My plan is to switch, however if I do, I want to be sure that EOn aren't just the first out of the blocks, and that my new supplier won't do the same. I live in a house, E7 would not be a solution here.

tom44london

I have been with EON for >15 years now (used to be called POWERGEN). I live in a 1 bedroom flat in NW London, with storage heater radiator.
Also got a letter today from EON, telling me that on 17th September my ECONOMY10 tariff would be replaced by EnergyPlan - without any off peak tariff (usually half the full price).

But I can always have a Smartmeter installed, and keep - surprise, surprise - an Economy10 tariff if I chose too.

My questions to any EON representative :

1/ Why kill the Economy10 plan yet offer something similar in the same letter?

2/ Why do I have to call the EON team to get tariff details - why not include them in the letter addressed to me?

3/ is the Smartmeter linked to Direct debit? As the moment I pay my bill every month when it arrives. I am concerned DD is a licence for EON to pinch any money they want from my bank account.

Very worried that the letter from EON comes across as : "you have to have Smartmeter installed otherwise you will start being through the nose".