Should I be compensated by a luxury hotel?

angryparcel

powerful_Rogue wrote: »

Had a letter from 3 mobile last year, similar situation to yours.

The provided everyone affected with a 12 month Noddle Alerts membership. Basically alerts you to all activity using your details (credit applications/searches etc).

Was more then happy with this. At no point did the thought of 'compensation' ever cross my mind.

TalkTalk did the same thing when they were breached, we ended up with countless unwanted phones calls due to the breach ( we are ex directory), which they admitted out details were taken apart from financial details and because of this they were not obligated to give us compensation. We did however persuade them to change our phone number

philip1427

Wow! I certainly do not take part in any such claim culture. I am furious that the company has not taken its time to email its clients which I certainly do not see as too much to ask! In my mind they have tried to sweep this breach under the carpet as they would not want to stop clients paying £500 a night and more from staying in their property.

I have had a long relationship with this hotel and I do feel let down by them.

In addition if anyone thinks it is too extreme a measure to cancel cards that may be compromised are on a different planet! I'm honestly shocked at some of the responses on this thread. I though moneysaveyexpert stood up for consumers and strived to improved customer experience

angryparcel

philip1427 wrote: »

Wow! I certainly do not take part in any such claim culture. I am furious that the company has not taken its time to email its clients which I certainly do not see as too much to ask! In my mind they have tried to sweep this breach under the carpet as they would not want to stop clients paying £500 a night and more from staying in their property.

I have had a long relationship with this hotel and I do feel let down by them.

In addition if anyone thinks it is too extreme a measure to cancel cards that may be compromised are on a different planet! I'm honestly shocked at some of the responses on this thread. I though moneysaveyexpert stood up for consumers and strived to improved customer experience

maybe they were planning to inform customers, when TalkTalk had the breach they placed a notice on their website, but then it was a few days later before they contacted clients after they found the full extent of the breach as no good worrying customers if it was a minor breach. you will be surprised at how many minor breaches happen daily on major branded websites.

hollydays

philip1427 wrote: »

Wow! I certainly do not take part in any such claim culture. I am furious that the company has not taken its time to email its clients which I certainly do not see as too much to ask! In my mind they have tried to sweep this breach under the carpet as they would not want to stop clients paying £500 a night and more from staying in their property.

I have had a long relationship with this hotel and I do feel let down by them.

In addition if anyone thinks it is too extreme a measure to cancel cards that may be compromised are on a different planet! I'm honestly shocked at some of the responses on this thread. I though moneysaveyexpert stood up for consumers and strived to improved customer experience

You shouldnt be shocked, these posts are by random people you might cross the road to avoid in real life

Fosterdog

philip1427 wrote: »

In addition if anyone thinks it is too extreme a measure to cancel cards that may be compromised are on a different planet! I'm honestly shocked at some of the responses on this thread. I though moneysaveyexpert stood up for consumers and strived to improved customer experience

Why would that mean someone is on a different planet? Cancelling the card is very extreme in the circumstances, if you hadn't cancelled and somehow your details were actually used to make purchases you have protection with your card provider. You don't even know if your details were stolen, if they were, what details were stolen and whether or not they were encrypted. I've used two companies that have been hacked and lost data (at least only two that have been publicised so the only ones I know about) and I have never needed to cancel a card or go chasing banks and merchants wasting hours of my time. If an unknown transaction ever shows up I would simply report it as fraudulent and follow my banks advice on what to do next. Every time you use your card there is a risk that somehow the details could be stolen, are you going to cancel a card every day and request new ones just in case?

It also doesn't really matter what the main moneysavingexpert website stands for, you have posted in the public forums where there are just individuals with their own opinions. The consumer rights board is just that not consumer wants. If somebody has a consumer issue they post here and are offered advice based on a number of things including the law, and what is reasonable, some people find it incredibly helpful and are helped immensely to resolve issues, others don't like being told they are wrong and whine about it. The laws are there to protect both sides of a consumer contract not just to demand that the customer always gets what they want, if that were to happen our economy would come crashing down pretty quickly if it is based the types of "issues" we often get on here.

Pollycat

philip1427 wrote: »

As a precautionary measure I have cancelled the card I which I used to make reservations.

philip1427 wrote: »

In my eyes I have had a loss of time to speak to banks and merchants to change payment methods for recurring payments as well as loss of privacy.

How much time did you spend 'talking to banks & merchants?

What 'loss of privacy' have you actually suffered?