We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Sky India call centre
makemesumdosh
Posts: 325 Forumite
called Sky today regarding a broadband issue, call centre lady was very difficult to understand due to her accent and understanding of English. Mentioned the words Sky down due to contractor cutting through a cable and it knocking a whole area of Sky customers phone/broadband out and she was completely lost. She thought it was a router issue.
told her local press reports issue in newspapers and it was a contractor at fault.
I asked what service level guarantees were in place for compensation. after a few minutes she came back to me with a bill credit of £7.12. is that reasonable as I questioned the amount but she didn't have a clue what I was talking about.
Since when did SKY outsource to India.
When I signed up I was assured they used UK based call centres
told her local press reports issue in newspapers and it was a contractor at fault.
I asked what service level guarantees were in place for compensation. after a few minutes she came back to me with a bill credit of £7.12. is that reasonable as I questioned the amount but she didn't have a clue what I was talking about.
Since when did SKY outsource to India.
When I signed up I was assured they used UK based call centres
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.5K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.6K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards