📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Sky India call centre

Options
called Sky today regarding a broadband issue, call centre lady was very difficult to understand due to her accent and understanding of English. Mentioned the words Sky down due to contractor cutting through a cable and it knocking a whole area of Sky customers phone/broadband out and she was completely lost. She thought it was a router issue.

told her local press reports issue in newspapers and it was a contractor at fault.

I asked what service level guarantees were in place for compensation. after a few minutes she came back to me with a bill credit of £7.12. is that reasonable as I questioned the amount but she didn't have a clue what I was talking about.

Since when did SKY outsource to India.


When I signed up I was assured they used UK based call centres
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.1K Banking & Borrowing
  • 253.2K Reduce Debt & Boost Income
  • 453.7K Spending & Discounts
  • 244.1K Work, Benefits & Business
  • 599.2K Mortgages, Homes & Bills
  • 177K Life & Family
  • 257.5K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.