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Persimmon customer care - no response - advice needed

Fenwick17
Fenwick17 Posts: 15 Forumite
Third Anniversary 10 Posts
in House buying, renting & selling
Hello, two months ago I contacted persimmon regarding an issue with a cabinet door. And the request was put in for a replacement but I heard nothing back for around one month. Then I heard the request is down to the supplier and nothing else
Fast forward one month, nothing so I rang the kitchen supplier and they informed me they have been waiting on persimmon for a while.
So for three weeks I have been ringing and emailing customer care, via their number in the website, and emailing a staff member directly.
I have no received a single email or phone call back, I have contacted who I believe is the manager and again have received nothing back.
What steps can I take? Absolutely terrible that they have not returned a single email, phonecall or voicemail despite contacting three different people

Comments

  • aneary
    aneary Posts: 921 Forumite
    Go to there nearest show room and make a fuss in front of other potential customers.
  • G_M
    G_M Posts: 51,977 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Look up their complaints procedure and follow that?

    Try writing a letter?
  • Fenwick17
    Fenwick17 Posts: 15 Forumite
    Third Anniversary 10 Posts
    I have already gone into the show room and mentioned it there, unfortunately all they were able to do was give me contacts for customer care. I will go in again tomorrow
  • Fenwick17
    Fenwick17 Posts: 15 Forumite
    Third Anniversary 10 Posts
    G_M wrote: »
    Look up their complaints procedure and follow that?

    Try writing a letter?

    Just wrote out another email to a different Persimmon address, so this would be the 4th account I am contacting.
  • aneary
    aneary Posts: 921 Forumite
    Fenwick17 wrote: »
    I have already gone into the show room and mentioned it there, unfortunately all they were able to do was give me contacts for customer care. I will go in again tomorrow

    Did you make a fuss in front of other customers? or did you politely ask?
  • Fenwick17
    Fenwick17 Posts: 15 Forumite
    Third Anniversary 10 Posts
    aneary wrote: »
    Did you make a fuss in front of other customers? or did you politely ask?
    Unfortunately there were no customers in there, just the sales staff and I believe her manager.
  • GrumpyDil
    GrumpyDil Posts: 1,980 Forumite
    Seventh Anniversary 1,000 Posts Name Dropper Combo Breaker
    aneary wrote: »
    Go to there nearest show room and make a fuss in front of other potential customers.

    This. My wife did this year's ago when we had a new build with an appliance space that started at 600mm and ended up at 560mm!

    Only way we started making progress was when she went into showroom and loudly discussed this in front of customers about to reserve a property.
  • Fenwick17
    Fenwick17 Posts: 15 Forumite
    Third Anniversary 10 Posts
    GrumpyDil wrote: »
    This. My wife did this year's ago when we had a new build with an appliance space that started at 600mm and ended up at 560mm!

    Only way we started making progress was when she went into showroom and loudly discussed this in front of customers about to reserve a property.

    I'll be going in tomorrow, so I will keep a look out and time it so there are customers in there.
  • Oakdene
    Oakdene Posts: 2,560 Forumite
    1,000 Posts Combo Breaker
    Fenwick17 wrote: »
    I'll be going in tomorrow, so I will keep a look out and time it so there are customers in there.

    Go back every day until they rectify it. If you're on twitter, tweet them daily
    Dwy galon, un dyhead,
    Dwy dafod ond un iaith,
    Dwy raff yn cydio’n ddolen,
    Dau enaid ond un taith.
  • ReadingTim
    ReadingTim Posts: 4,068 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Contacting the group CEO can sometimes help - Persimmon's is Jeff Fairburn. Contact details here
This discussion has been closed.
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