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Post Offices and Marks and Spencer debit cards

I understand Marks and Spencer's bank is part of the HSBC group. HSBC customers can use debit cards at Post Offices to withdraw cash but not Marks and Spencer customers. Seems a bit of an anomaly. Have tried suggesting a change of policy to Marks and Spencer banking customer services but no change as yet.

Comments

  • datlex
    datlex Posts: 2,252 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I know the M&S card works at the Post Office cash point here. I have not tried it in store.
    Paid off the last of my unsecured debts in 2016. Then saved up and bought a property. Current aim is to pay off my mortgage as early as possible. Currently over paying every month. Mortgage due to be paid off in 2036 hoping to get it paid off much earlier. Set up my own bespoke spreadsheet to manage my money.
  • agrinnall
    agrinnall Posts: 23,344 Forumite
    10,000 Posts Combo Breaker
    datlex wrote: »
    I know the M&S card works at the Post Office cash point here.


    Well of course it does, Post Office ATMs, run by Bank of Ireland, are part of the Link network so pretty much every card issued in the UK affiliated with either VISA or Mastercard will work. But it has no relevance to the OP's point (although I'm not really sure why it's on this board anyway, it seems more of a Vent than anything else).
  • Doctor_Duke
    Doctor_Duke Posts: 303 Forumite
    SueDY wrote: »
    I understand Marks and Spencer's bank is part of the HSBC group.

    Yes M&S Bank are a division of HSBC bank as is First Direct. However, they all have different terms, products, banking apps etc and you can't assume that one division has the same benefits as another.
  • eskbanker
    eskbanker Posts: 39,621 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    SueDY wrote: »
    I understand Marks and Spencer's bank is part of the HSBC group. HSBC customers can use debit cards at Post Offices to withdraw cash but not Marks and Spencer customers. Seems a bit of an anomaly. Have tried suggesting a change of policy to Marks and Spencer banking customer services but no change as yet.
    The Post Office website helpfully lists exactly which banking services it supports per banking brand at http://www.postoffice.co.uk/branch-banking-services#tab-1 so, although there is sometimes an expectation of one-size-fits-all they do differentiate....

    If cash withdrawal at post office counters is important to you then there are many other banks that allow this, but unfortunately M&S isn't one of them!
  • System
    System Posts: 178,403 Community Admin
    10,000 Posts Photogenic Name Dropper
    Yes M&S Bank are a division of HSBC bank as is First Direct. However, they all have different terms, products, banking apps etc and you can't assume that one division has the same benefits as another.

    Are they?! ;)
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
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