Tastecard Membership - Renewal

DoaM

I blame the Google engineers ... it's all their fault.

hpuse

hahaha, google livess its legacy here ....my handle is powerful. I know.

hpuse

Fosterdog wrote: »

As for the card not "deriving" it's intended value, it's not the value that you want to get from it that matters but the value they advertise. The only reason OP won't get the advertised value is if they choose to not use it. That is not tastecards fault.

Agree, it is not tastecards fault.
However, tastecard as a 'service' charges consumers upfront to deliver its services.
If a consumer is worthy of proving that he or she does not need the service before consuming it - then he deserves
a) right to cancel (as within agreed T&Cs, I know it is £1 on 14 days as stated)
b) Do not require the service memership (and the company should endeavour to refund fully or partially the amount charged upfront).

This is usual....
Best,

powerful_Rogue

hpuse wrote: »

Agree, it is not tastecards fault.
However, tastecard as a 'service' charges consumers upfront to deliver its services.
If a consumer is worthy of proving that he or she does not need the service before consuming it - then he deserves
a) right to cancel (as within agreed T&Cs, I know it is £1 on 14 days as stated)
b) Do not require the service memership (and the company should endeavour to refund fully or partially the amount charged upfront).

This is usual....
Best,

Ah hpuse, long time no see! However still talking nonsense though.

powerful_Rogue

Geoff1963 wrote: »

If a business stays in business, by people inadvertently paying for a service they don't want, that would be dodgy.
If only a very small percentage of people cancel, the company could either refund those who forgot, or send a courtesy reminder to all applicants, saying, "Hope you are so pleased with our service, that although your free trial ends tomorrow, you are happy to stay with us". To refuse a refund, suggests that they make significant income from it ; like the car parking which is free for N minutes, then becomes £100, which we all criticise.

I wonder if a company would accept a letter on the day after starting the free trial, saying something like, "I wish to cancel my membership with effect from the last day of my free trial. However, if in the next month your service proves to be good enough, then I will contact you to revoke my pre-arranged cancellation ; and you can take the first payment".
I'm guessing this company wouldn't accept that ; although a company which is confident of their service, would.

Not dodgy in the slightest. If you don't want the service to continue or renew, then the onus is on the purchaser to cancel. As highlighted at the time of signing up.

hpuse

yes, poweful_nonsense, :rotfl:how'ya doing buddy?

hpuse

Geoff1963 wrote: »

I wonder if a company would accept a letter on the day after starting the free trial, saying something like, "I wish to cancel my membership with effect from the last day of my free trial. However, if in the next month your service proves to be good enough, then I will contact you to revoke my pre-arranged cancellation ; and you can take the first payment".
I'm guessing this company wouldn't accept that ; although a company which is confident of their service, would.

You are spot on.
T&C's are there as an armour to protect the business from financial or legal troubles. They are not aimed at the best interest of the consumer.

A company that normally invest in 'consumers' or 'services' give high regards and importance to policies than taking a hardline approach on T&C's( They are most likely written by someone who doesn't even understand the gist of the business).
Over the time, these policies shape itself as carrot and stick for the consumer (Amazon is a good example).

A lot of feedback you would find in these forums are from those who think T&C's are the bible to run a business and consumers are slaves of it.
Obviously, there are a lot of finacially fearful minds in these forums, and for them it is imperative to spread such messages.

Best,

wealdroam

Geoff1963 wrote: »

I wonder if a company would accept a letter on the day after starting the free trial, saying something like, "I wish to cancel my membership with effect from the last day of my free trial. However, if in the next month your service proves to be good enough, then I will contact you to revoke my pre-arranged cancellation ; and you can take the first payment".

The only reason not to bother sending such a letter is that it will be ignored.

You do, however, need to remember that during the signup for your membership, you agreed that if you wanted to cancel you would call Tastecard on 0800 56 77 241 Monday to Friday 9.00am to 5.00pm.

Geoff1963 wrote: »

I'm guessing this company wouldn't accept that ; although a company which is confident of their service, would.

I think your guess is right.

powerful_Rogue

hpuse wrote: »

You are spot on.
T&C's are there as an armour to protect the business from financial or legal troubles. They are not aimed at the best interest of the consumer.

A company that normally invest in 'consumers' or 'services' give high regards and importance to policies than taking a hardline approach on T&C's( They are most likely written by someone who doesn't even understand the gist of the business).
Over the time, these policies shape itself as carrot and stick for the consumer (Amazon is a good example).

A lot of feedback you would find in these forums are from those who think T&C's are the bible to run a business and consumers are slaves of it.
Obviously, there are a lot of finacially fearful minds in these forums, and for them it is imperative to spread such messages.

Best,

As long as they are legal, then it's up to the customer whether he wants to make a transaction with that company and abide by their t&c's.

In this instance, if you want the 1 month trial for free, then you must abide by the legal t&c's that state you will cancel within the month if you do not wish to continue the contract.

Geoff1963

If the OP had been told, "I'm really surprised you want to cancel, I've been working here for ten years and you're the first to ask. Of course, I'll refund the money ; but can you tell me what it is you didn't like about our service" ; we wouldn't be having the discussion.
For "Jake" to have a prepared answer, tells me it is commonplace ; that many people ( having tried the service ) don't want it, and many forget to cancel.

Perhaps we should all set a reminder to cancel a trial period such as this, that we can revoke if necessary ; but that rather starts us off with a negative idea about the product.