Flow Energy Warm Home Discount Scheme

Former_Flow_Energy

Warm Home Discount

Here at Flow, we’ll soon be offering the Warm Home Discount (WHD) for people who need that little extra help with their bills during the winter months.

We’ll be releasing details of the eligibility criteria soon for the broader group, but you can find more information on our website via the link below.

If you’d like us to let you know when we release the criteria, then please complete the form here to register your interest and to find out more.

***Update**** The Warm Home Discount is now open for applications. Please click the link above and complete the form to apply.

fredandwilma

Flow_Energy wrote: »

If you’d like us to let you know when we release the criteria, then please complete the form here to register your interest and to find out more.

Link showing error message -

Home » Error 404: Page not found

although the form can be found at the bottom of the Warm Home Discount page.

hth

f&w

Former_Flow_Energy

Hi,

Thank you for your message. The link has now been updated.

Warm regards,

Flow

fredandwilma

Flow_Energy wrote: »

Hi,

Warm regards,

Flow

Thanks, very much needed.

It was rather chilly here, last week. _pale_

f&w

Former_Flow_Energy

Hi all,

We are pleased to announce that we're now open for applications for the Warm Home Discount. Please apply via the form on the following link: https://www.flowenergy.uk.com/warm-home-discount/


If you’d like help completing the form, or have a general query about the Warm Home Discount scheme please contact us on 0800 0920 202 and we’d be happy to help.


Warm regards,


Flow

movingon

@ Flow Energy
There are two running threads on here where people are complaining about billing/meter reading issues. These are ongoing and you have been notable by your absence. Perhaps it might be helpful if you responded to us.
I myself have raised a complaint directly with Flow, which has only received an auto response by email.

Former_Flow_Energy

movingon wrote: »

@ Flow Energy
There are two running threads on here where people are complaining about billing/meter reading issues. These are ongoing and you have been notable by your absence. Perhaps it might be helpful if you responded to us.
I myself have raised a complaint directly with Flow, which has only received an auto response by email.

Hello.

We are sorry to hear that you are not happy with the service you have received, and we would like resolve your queries with you at your earliest convenience.

Would you be kind enough to provide us with your Flow account number (via facebook direct message https://www.facebook.com/FlowEnergyUK/ or Twitter https://twitter.com/FlowEnergy_Help as we do not have a private message function on here) so we can look into this for you?

We will endeavor to contact you back as soon as possible.

Warm Regards,

Flow

movingon

Well, here's the thing. I email- get no reply. I Facebook- get reply full of promises, then nothing changes. I complain by email- get an automated reply, then nothing.
The issues are documented here by other people. I cant keep emailing and Facebooking....

Given in your sig it says your permission to post here allows you to solve issues, I need YOU to do something for everyone who has problems with readings and billings. And, I understand that there have been issues with software. But they are still ongoing.

footyguy

movingon wrote: »

Well, here's the thing.....

Have you provided details of your account number to the supplier yet, as requested so they can investigate?

Without doing that, your moans will remain just that... moans

Good luck!

movingon

Well, I think I am allowed to moan. I have provided my account number to them several times.
Been ignored. Received promises. Several times.
I am a tad frustrated

ebc

We're also having problems with Flow billing (as are several other people who have posted). Flow have been ignoring our submitted Gas readings for the past 6 month and making up their own estimates which are not even based on past usage.

Shame they only post on a thread advertising their Warm Home Discount scheme and refuse to respond to the complaints on the other Flow threads.

I would recommend to AVOID FLOW ENERGY as they wont explain why their bills are still wrong.