Porting number nightmare - advice needed please

pmduk

Yes, unless you have been told otherwise it would appear there is just a delay. Make sure you have a formal complaint number with TPO.

herman2811

daddydodo wrote: »

My question would be - will I ever get my previous number back, or has it disappeared ....? Any ideas??

I'm concerned about this too - it's now been 3 weeks since my initial request! They haven't even responded yet to the official complaint I sent on Friday.

daddydodo

herman2811 wrote: »

I'm concerned about this too - it's now been 3 weeks since my initial request! They haven't even responded yet to the official complaint I sent on Friday.

Wow in that case I feel very fortunate as my number successfully ported yesterday after being unconnected for 6 days. Maybe it was a complete coincidence but I called them yesterday morning to lodge an official complaint, I got a ticket number over the phone and then also emailed them referencing this. 3 hours later my number port completed. Coincidence? Maybe. Good luck.

herman2811

daddydodo wrote: »

Wow in that case I feel very fortunate as my number successfully ported yesterday after being unconnected for 6 days. Maybe it was a complete coincidence but I called them yesterday morning to lodge an official complaint, I got a ticket number over the phone and then also emailed them referencing this. 3 hours later my number port completed. Coincidence? Maybe. Good luck.

I got an automated response to my complaint email, so have at least got a ticket number. Still no response yet though.

Lucky you for it getting sorted - well done! Am jealous!

herman2811

herman2811 wrote: »

I got an automated response to my complaint email, so have at least got a ticket number. Still no response yet though.

Lucky you for it getting sorted - well done! Am jealous!

Oh my god, just checked again, and it's now working! FINALLY!!!

pmduk

I'm glad you both got it sorted eventually. It works properly most of the time but it's disconcerting when it doesn't

Janeyboo

So glad I stumbled across this thread. I'm still waiting for my old number to be transferred from 02 to The People's Operative.

After being told it would take '24' hours and in 'rare' cases - three working days - I rang up and was taken through 9 different options - none of which were, 'If you want to actually speak to a human - press X'. Finally got through to a 10 year old who told me that if 'it wasn't ported across today it would definitely happen tomorrow.'

Following this thread with interest . . .

pmduk

Whatever else has happened you didn't speak to a 10 year old