windows 7 not switching on

Kerry22

Can anyone advise?

All has been fine but now switching on to the home page, but thended screen goes dark with just the cursor visible. It doesn'the always get to the home page either.

If I press f8 and go to safe mode, it only goes so far andown stops at CLASSPNP (if that helps any)

Thanks for any advice.

forgotmyname

Use the last known good configuration option. Or do a system restore to the last restore point.

Kerry22

Thanks forgotmyname :-)

Is there a way to get those menus up? I think I pressed alt and f5 and/or f10 before. I will play around with it, but just wondered if you knew the procedure.
Thanks!

Kerry22

Pressed f8, got option for last known good configuration, pressed it, but screen now quiet and dark with just the cursor visible.

Anyone know if I should leave it like that or try something else

Sicard

Try this:

1) Power on the laptop
2) Press F12 key to enter the BIOS
3) Go to "Advanced" menu
4) Go down to "System Config"
5) Change SATA Controller from "AHCI" to "Compatibility"
6) Press F10 to save and exit



Your laptop should now boot into Windows 7 and you should run windows update and make sure all of your drivers are up to date.

Kerry22

DavidP24 wrote: »

Hard to read OP as garbled

I think you need to first backup your data in case hard disk is failing, if you do not have a spare disk to swap in then take this this out and mount on another machine via USB and copy data off.

Then determine if hardware or software, once data is off you could use Mini Partition Wizard boot cd to do a surface scan or use other hard disk diags on Hiren boot USB

If you do not have a spare HD and USB cable get them off eBay

I could advise cable but you do not say whether Laptop or Desktop

You do not state age so cannot advise IDE or SATA

Sorry re garbled post. Didn't realise as never post from phone usually.

It's a laptop....to be honest I could get a new one tomorrow, i'd just rather not. And have accounts to do for a client.

What you've suggested is appreciated but I don't have another machine and really not technically skilled. Thanks

Kerry22

Sicard wrote: »

Try this:

1) Power on the laptop
2) Press F12 key to enter the BIOS
3) Go to "Advanced" menu
4) Go down to "System Config"
5) Change SATA Controller from "AHCI" to "Compatibility"
6) Press F10 to save and exit



Your laptop should now boot into Windows 7 and you should run windows update and make sure all of your drivers are up to date.

Thasks. I've followed this and the computer is currently doing something sensible. I now have all the icons back.....will report back if it becomes usable but this is a massive improvement on what was happening before (which was nothing)!

Kerry22

So at the moment a much healthier looking screen, with all icons up, but now a little grey window keeps popiping up saying windows explorer has stopped working, then windows explorer is restarting - and it's flipping between those two...

WAYT

Kerry22 wrote: »

So at the moment a much healthier looking screen, with all icons up, but now a little grey window keeps popiping up saying windows explorer has stopped working, then windows explorer is restarting - and it's flipping between those two...

https://www.youtube.com/watch?v=4yXfyf_YE6o

You should always begin with an exact description of the machine involved.

kwikbreaks

There are usually at least 4 ways to fix these issues...
1, Ask on a forum where you will get a lot of conflicting advice on how to sort it out
2. Do endless google searches as you progress through posts similar to those from suggestion 1 but from far more sources

Suggestions 1 and 2 got nowhere?

3. Restore you most recent image backup
You have no image backup? Then probably the least hair tugging solution is the one you mentioned -
4, careful manipulation of a credit card.

Whichever one leads to a fix resolve to look up Macrium Reflect Free and instigate rreasonably regular backups to one or more locations external to the device hard drive, make sure to produce a recovery USB stick, make sure you can boot from the USB stick. Don't lose the stick and maybe make a second one. Don't forget the regular backups.

Kerry22

Thanks. It's on for a few seconds and then the window says restarting. For a few seconds. Then on for a few seconds.

A guy at geek squad said if I were able to get on the net they could work on it their end.......but so far not able.

I'm not well at the moment but it might be a case of getting the train to pc world and have them look at it. I want to solve it quick as i'm supposed to be doing accounting today. A new laptop means loss of work i've already done, I know, my fault for not backing it up. I usually do and would have done but there we are.