Worktop issues

Anne8584

I recently had two worktops fitted. There are no problems with one but soon after fitting I noticed a section of the oak where the grain was lifting and peeling back on the other, had to try and glue it down and sand but still leaves an indentation. The worktops had three coats of oil before fitting and two after. A couple of months on and this worktop now has lifting and peeling bits of oak in several places, a further coat of oil doesn't hold it down. I contacted the supplier and they will send out a replacement worktop. However I will need to get it cut and fitted again and upstands are already in place. Where do I stand with this one? given I would incur additional fitting costs, which the supplier is unlikely to cover. It from a well known DIY store I expected better quality from.

Furts

A goodwill gesture from the supplier is my best bet. Guarantees cover the item, but not installation. You could try negotiating with the DIY store. They will have fitters, so you could stipulate these visit and fit. A trade payment rate here working for the DIY store will be far lower than a retail payment rate - so it is cheaper that their costs be born by the DIY store.

maisie_cat

How recently was it installed & have you followed the post installation maintenance?. You should re-oil twice a week for a couple of weeks and then 3-4 times annually.

MX5huggy

What type of worktop is it? Solid oak would not peal and lift and a vineer probably should not be oiled as it would effect the glue.

Norman_Castle

As above, oil finishes can soak through veneer and cause the glue to fail.
Most veneer is less than 1mm thick. This would make it a poor choice for a kitchen worktop.

Is this the worktop? http://www.diy.com/departments/38mm-bq-arlington-oak-square-edge-kitchen-worktop-l3m-d600mm/827012_BQ.prd

If not can you post a link to the one you have.

Anne8584

It's a solid Oak wickes Worktop, made up of small pieces of oak, maintained following fit, some defects noticed just after fitted. It isn't veneered but it's almost responding like a veneered product, another worktop in same room, same product, has no such defects.

wealdroam

If the worktop is inherently faulty, then the seller must cover all the costs of the remedy.

Section 23 of The Consumer Rights Act 2015 includes:

23 Right to repair or replacement

(2) If the consumer requires the trader to repair or replace the goods, the trader must—
(a) do so within a reasonable time and without significant inconvenience to the consumer, and
(b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

Did you buy the worktop directly from Wickes, or did you buy it from your kitchen fitter who in turn bought it from Wickes?