Housemate racking up big bills

GingerFurball_2

moneyistooshorttomention wrote: »

How on earth has your landlord let this character get hold of his pin code?:eek:

I expect there is something somewhere on the Virgin contract about the account holder having the responsibility to safeguard their pin number and that it's down to them if they incur any losses from not doing so.

The landlord is the one that let their pin number out of their grasp. The landlord is the one that is the account holder. I'd throw that ball right back into the landlords court personally and send them a letter stating that "as the account holder - you are the only one due to have access to the pin number for this account. I have personally witnessed Duffhead Tenant using YOUR pin number to access YOUR account. May I ask why you did not safeguard YOUR pin number on YOUR account?" or words to that effect.

As it appears (from Virgin's pov) to have been "legitimate use" (ie Virgin werent to know it was being used fraudulently by the sound of it) then the effect of the fraud falls onto the landlords shoulders - as they should have safeguarded their pin number.

I wonder what else this duffhead landlord hasnt safeguarded:cool:

I'd wager the PIN is either 0000, 1111 or 1234.

pimento

The PIN on my Sky is pre-set to be the last four digits of the viewing card. I assume it can be changed if required.

saajan_12

This isn't really related to YOUR tenancy at all, I would argue it's a simple unauthorised use of a Virgin account which is accessible in a communal area. So, short of specific language in your tenancy agreement relating to a share of utilities charges, I would think the LL would have to prove you incurred the charges. If the LL tries to take it from your deposit, raise it with the deposit scheme and argue exactly this.

Meanwhile, I would try to be helpful to the LL in saying the other housemate has the pin - you don't have to, but it might be easier / quicker / less stressful than arguing with the LL about deposits and proof.