Are Plusnet's 'UK only' plans legal in EU law?

d123

MarkBargain wrote: »

Marketing too, eg on uSwitch today it states:

Why choose Plusnet?

• Inclusive roaming in 52 locations
  All Plusnet Mobile SIM only customers can use their UK data, calls and text message allowances in 52 locations for no extra charge.

Have you told uSwitch they are publishing incorrect facts? That's hardly Plusnet's fault.

MarkBargain

d123 wrote: »

Have you told uSwitch they are publishing incorrect facts? That's hardly Plusnet's fault.

Also on https://www.plus.net/help/mobile/roaming-and-international-calls/

Q: Can I use my phone abroad?
A: Yes, you can start using your phone abroad as soon as you get there.

d123

MarkBargain wrote: »

Also on https://www.plus.net/help/mobile/roaming-and-international-calls/

Q: Can I use my phone abroad?
A: Yes, you can start using your phone abroad as soon as you get there.

I don't see the issue, that's a help page for roaming. If you buy a "UK only" tariff then references to roaming wouldn't be applicable.

[Deleted User]

MarkBargain wrote: »

Also on https://www.plus.net/help/mobile/roaming-and-international-calls/

Q: Can I use my phone abroad?
A: Yes, you can start using your phone abroad as soon as you get there.

And right underneath the one you quoted:

Q: What is Roam Like At Home
A: All of our Roam Like at Home enabled plans allow you to use your mobile plan allowance when in the UK and when in our Roam Like at Home destinations.
For more information on Roam Like at Home, please see our Roam Like at Home FAQs.

Ian011

Beware of comparing providers by the advertised number of destinations. A provider advertising a larger headline number may not offer roaming in as many places as some other provide advertising a smaller headline number. Look at the actual list of counties and territories.

Many are separately listing islands that are part of a larger country and then counting them as multiple destinations and falsely inflating the number. This is certainly something that ASA should be looking at.