Switching Conveyancers Halfway through work?

Owain_Moneysaver

Thrugelmir wrote: »

Expect to pay far more. If you want to employ a solicitor on that basis, i.e. be given priority treatment above all other clients.

Conveyancing is fairly time-critical and most solicitors would give it a high priority.

I would expect any matter coming into the solicitor's office that had to be referred to me as the client being forwarded on to me by email by close of business same day. I would also expect any queries I had to be replied to by close of business next working day unless the solicitor had to make enquiries to answer them.

If a client is having problems with a solicitors firm the first approach is to contact the designated partner for handling complaints.

Surrey_EA

Owain_Moneysaver wrote: »

Conveyancing is fairly time-critical and most solicitors would give it a high priority.

I would expect any matter coming into the solicitor's office that had to be referred to me as the client being forwarded on to me by email by close of business same day. I would also expect any queries I had to be replied to by close of business next working day unless the solicitor had to make enquiries to answer them.

Most conveyancing solicitors handle somewhere between 100-150 cases at any one time. Inevitably some cases will require more attention than others on any given day, and therefore the speed of response you are expecting is not always possible.

Thrugelmir

Owain_Moneysaver wrote: »

Conveyancing is fairly time-critical and most solicitors would give it a high priority.

I would expect any matter coming into the solicitor's office that had to be referred to me as the client being forwarded on to me by email by close of business same day. I would also expect any queries I had to be replied to by close of business next working day unless the solicitor had to make enquiries to answer them.

If a client is having problems with a solicitors firm the first approach is to contact the designated partner for handling complaints.

In your field of work do you manage to complete every task on a daily basis within a normal working hours? Reply to every email , every letter, answer every telephone call, attend meetings. I certainly don't. Nor would I would consider 24 hours time critical per se during the process. Sometimes simply best to set reasonable expectations. Particularly when events are outside of ones control, i.e. all the other parties involved in the transaction who have their own agendas and timescales.

Adly812

Thanks for the advice guys. We're behind schedule and we're hoping to exchange yesterday. I'm having troubles a) getting through on the phone, it just rings and rings b) I ask a question and I don't get a clear answer, just get told , you decide what's best???!? When I asked if I should pay my full year service fee even though we're hoping to exchange soon.
C) emails don't get answered. Until possibly 12 days later


I'm going to see it through, but wow I'll never use them again. They've not even advised me on anything. I've been made to do their job for them, regarding sourcing leasehold packs etc.

I'm so fed up

alchemist.1

Owain_Moneysaver wrote: »

Conveyancing is fairly time-critical and most solicitors would give it a high priority.

I would expect any matter coming into the solicitor's office that had to be referred to me as the client being forwarded on to me by email by close of business same day. I would also expect any queries I had to be replied to by close of business next working day unless the solicitor had to make enquiries to answer them.

If a client is having problems with a solicitors firm the first approach is to contact the designated partner for handling complaints.

No chance of that happening in majority of conveyancing firms.
It's a volume business based on low margins.