We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
HALFORDS - £500 spent and still not fixed
Comments
-
It's rarely that simple, though. Sure, the plugs and coil pack are bad. But the EGR may well have been SO bad that it was masking them. The plugs and coil pack are NOT £300-worth of work, though... Not in a million years. I don't know how big a job the EGR is on these, but the part is £120-ish.
http://www.mister-auto.co.uk/en/egr-valve/pierburg-7-22875-13-0_g1145_a0057.22875.13.0.html
Basically, regardless of whether there's misdiagnosis or not, they're taking your trousers down over the price of the work...
Thanks for your advice
I think will just take this as a lesson for the future.
1. don't use halfords
2. always get our car serviced on time!0 -
Find another garage and then write a letter of complaint to head office about the crap service you've received and ask for a partial refund, including the diagnostic fee which was botched.Changing the world, one sarcastic comment at a time.0
-
. The plugs and coil pack are NOT £300-worth of work, though... Not in a million years.
Basically, regardless of whether there's misdiagnosis or not, they're taking your trousers down over the price of the work...
Not really.
£60 for spark plugs, £110-£130 for a coil pack so you're at £170-£190 just for parts. Two hours labour for fault diagnosis and repair at £50+VAT per hour and you're at £300.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
black_wings wrote: »That's my issue with them atm. Because we specifically told them we want to know all of the issues causing the car to have the juddering issue.
But sometimes it isn't that simple if there are multiple faults.So we could make an informed decision if it was worth it to spend ££ or just get rid and buy a new car.If they'd said right from the start 'x y and z needs doing and it'll cost 600' then we would have bought a new car.But instead they said 'only x needs doing' so we thought okay just do it and run the car for a while longer.They are trying to say the plug and the coil were a non issue during the first diagnostic and it's only come up since re-testing. It's frustrating because even people on a forum with a brief description could come up knowing what it was yet a 'mechanic' didnt know even from looking at it twice.
They are correct, 100% correct. I knew what it was because you told us the full story eventually which I doubt you told the garage. I doubt very much that you told them it hadn't had a full service for many thousands of miles and was well overdue for having the plugs replaced, information that was massively critical in diagnosing the problems. If you've got two faults that produce similar symptoms then without the very important bit of information you revealed on here then how they handled it is how I would expect it to have gone in most garages. They found a fault with the EGR and repaired it. It was only then that the second fault with the same symptoms showed itself. Had you told them about the poor service history then they would have looked at that as well. But given that changing an EGR valve and clearing fault codes could have meant it running without showing up a fault for a short time after I don't find that they have been failing in this situation.
Oh and BTW I used to be a mechanic at Halfords in the early 90s.....This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
Not really.
£60 for spark plugs, £110-£130 for a coil pack so you're at £170-£190 just for parts. Two hours labour for fault diagnosis and repair at £50+VAT per hour and you're at £300.
Where are you getting those prices from??????
£15 tops for a set of decent spark plugs.
Here's some good ones for less than £10:
4x-Vauxhall-Corsa-MK1-1-2i-Eng-Code-C12NZ-Genuine-NGK-Yellow-Box-Spark-Plugs
Around £70 for a decent coil pack:
Here's one for £50:
VAUXHALL-CORSA-1-2-2001-IGNITION-COIL-PACK-RAIL-COIL-BRAND-NEW0 -
Where are you getting those prices from??????
Coil pack was from Euro Car Parts. Didn't look up the spark plugs so was working on a worst case scenario of the £15 a plug job like one of my cars is. If its on the £10 for four then that explains why it was running like a dog given you need to change those quite frequently and they haven't been for many a year.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
Its a sturdy little car & worth finding a decent recommended local independent garage to give you a price to fix it up.
Better than spending £1000's on a car you know nothing about.
HTH0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.4K Banking & Borrowing
- 252.9K Reduce Debt & Boost Income
- 453.3K Spending & Discounts
- 243.3K Work, Benefits & Business
- 597.9K Mortgages, Homes & Bills
- 176.6K Life & Family
- 256.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards