Flight Delay Compensation Thomas Cook

JJI1966

I have just received an email from Thomas Cook attaching an e voucher for 710.00 following a complaint I had submitted via resolver tool. We had a 17 hour delay from Belfast to Lanzarote a couple of weeks ago due to technical problem. They state this is full and final settlement. Can I request cash or could end up losing the voucher ? Is there any particular wording I can quote in response ?

joefizz

JJI1966 wrote: »

I have just received an email from Thomas Cook attaching an e voucher for 710.00 following a complaint I had submitted via resolver tool. We had a 17 hour delay from Belfast to Lanzarote a couple of weeks ago due to technical problem. They state this is full and final settlement. Can I request cash or could end up losing the voucher ? Is there any particular wording I can quote in response ?

EU flight compensation regulation 261/2004 - for flights between 1500 and 3500 km (belfast to Lanzarote) its 400 euro per person for delays over 3 hours. Fixed.

Oh and its cash. Tell them that. (or cheque/bank transfer). They know that but will offer vouchers. Send them your details for cheque or bank transfer.

motorguy

You might be better posing the question over on the flight delay compensation board, although joes answer sounds about right

http://forums.moneysavingexpert.com/forumdisplay.php?f=251

JJI1966

Thanks guys - ive sent an email asking for cash - no reply as yet .