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Refund taking 12+ days

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  • angryparcel
    angryparcel Posts: 926 Forumite
    Foolah wrote: »

    However, let's be fair, it doesn't take ten days. I don't even know when/if Coral have sent the money.
    It takes upto 10 working days as Coral is based in Gibraltar and not the UK
    Coral.co.uk is operated by Coral Interactive (Gibraltar) Limited (company number 106323). Coral Interactive (Gibraltar) Limited’s address is Suite 711, 1st Floor, Europort, Europort Road, Gibraltar GX11 1AA. LC International Limited is licensed by the Government of Gibraltar & regulated by the Gibraltar Gambling Commissioner (RGL 010 & 012).
  • Foolah
    Foolah Posts: 54 Forumite
    angryparcel wrote: »
    It takes upto 10 working days as Coral is based in Gibraltar and not the UK

    Ok - thank you

    So, if I do not receive the money tomorrow, which is the 10th working day, what would you advise?
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    Foolah wrote: »
    I have contacted my card provider and they have told me that Coral have took the money, but they have told me that this may take 10 working days.
    So you had your answer prior to posting anything here..


    Did you have a win on your bet? :)
  • Foolah
    Foolah Posts: 54 Forumite
    Moneyineptitude wrote: »
    So you had your answer prior to posting anything here..


    Did you have a win on your bet? :)

    No - I hadn't had my answer.

    My card provider says it could take ten working days, tomorrow is ten working days. I am likely not to receive anything.

    I have no reply from Coral as to where the money is.

    And the topic is what to do in regards to the refund.
  • angryparcel
    angryparcel Posts: 926 Forumite
    Foolah wrote: »
    Ok - thank you

    So, if I do not receive the money tomorrow, which is the 10th working day, what would you advise?
    google the CEO email address for coral and then email them
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Foolah wrote: »
    So, if I do not receive the money tomorrow, which is the 10th working day, what would you advise?
    I would suggest giving them a few days grace and if the money hadn't been returned by, say, next Wednesday, speak to your bank again.

    How much money are we talking about here?
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    Foolah wrote: »
    No - I hadn't had my answer..
    I'm afraid you have had your answer.
    No one here can give you more up-to-date and personal advice than your own card issuer.
This discussion has been closed.
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