Lycamobile UK in breach of roaming regulations

dialdfordave

Hi all,

I just thought I'd post to highlight that Lycamobile UK is in breach of the recently implemented EU roaming regulations.

Full details can be seen at http://www.lycamobile.co.uk/en/eu-roaming-is-changing?awc=6021_1497910292_6a0789e4709773da9fbf38c4d06a516b where they state:

"Please note that you will no longer be able to use bundle allowances while roaming."

and also:

"Customers who use our EU roaming services enjoy FREE incoming calls for up to 200 minutes per month after which you will be charged at 1p/min."

Both of these are clearly contradictory to the spirit and wording of the regulations.

Dave

ike12

Yeah, I saw that on their website and thought like same unprofessional stuff again. they treat clients as brainless. I've experienced quite many problems with this provider like waiting A FEW DAYS when abroad the "feel like home" be activated so I couldn't use my phone basically as I'd converted my account money into a bundle. Or being unable to connect to any network abroad with a new sim previously activated in the UK and after topping up. Just examples. I'd be happy to see them fined heavily or best deprived of the licence

Ian011

The page seems to have changed in recent weeks:

http://www.lycamobile.co.uk/en/eu-roaming-is-changing

Suba1

Lycamobile Provides cheap roaming charges