Missing parcel

unholyangel

swingaloo wrote: »

How do you know a signature was not required if it didn't arrive?

The tracking stated that it was put through the letterbox.

I've yet to have a delivery experience where they ask for a signature and then proceed to post it through the letterbox rather than hand it to me through the open doorway.

shaun_from_Africa

Was the item of a size that when packaged would have actually been able to fit through a letterbox?

[Deleted User]

Thanks everyone for your help - I have an UPDATE!

Yesterday afternoon, after having my downstairs (long) curtains almost completely drawn to keep out the sun (the 2 small windows behind it were open all day), I opened them to close the windows before going out and - there was the parcel on the floor behind one of the curtains!!!

I'm pretty sure it wasn't there when I opened the curtains this morning (unless I just didn't see it) but, either way, it's obviously been "delivered" through one of the open windows.

Never had a parcel "delivered" like this before ...!

[Deleted User]

angryparcel wrote: »

It is not the courier company that is poorly picked. Couriers these days are mainly self employed, we have great Hermes and Yodel drivers, but many areas dont.
a retailer cannot chose the driver the courier assigns a parcel too

You're lucky - our usual Hermes courier is obviously a very heavy smoker as every parcel he's delivered to us has smelled of stale cigarette smoke (luckily they've all been well sealed so it doesn't get onto the actual contents). But I don't think the current problem is down to him because (1) he's too small to have reached the window (see my Update) and (2) the parcel didn't smell the way it normally does.

At least our usual courier tried ringing the doorbell!

pmduk

angryparcel wrote: »

It is not the courier company that is poorly picked. Couriers these days are mainly self employed, we have great Hermes and Yodel drivers, but many areas dont.
a retailer cannot chose the driver the courier assigns a parcel too

I disagree, the recruitment method a company uses is something a retailer should consider before selecting a courier. Ater all, the delivery of an item is part of the purchase process and will influence which retailer a comsumer uses both on thst occasion and in the future. I'm sure I'm not the only one who as stopped using previously regularly used retailers after major delivery issues.


I accept your later point that a couple of problems won't influence a retailer, however thae amount of time their CS staff deal with ensuing problems probler will influence the retailer.

[Deleted User]

Corona wrote: »

it's obviously been "delivered" through one of the open windows.

Probably too big to go through the letterbox, the courier could at least have put a note through your door to inform you.

Glad it's resolved without too much pain...