Missing parcel

[Deleted User]

Although I've ordered a lot of stuff online in the past, I've never had a parcel go missing - today a courier was supposed to turn up with a parcel from Millets but, despite what the "track item" said, the parcel did NOT get delivered through our letterbox (!) We were at home all day and no-one turned up. The courier is disputing this with Millets who are "looking into it".

Has anyone-else had a similar problem? Wondered what my rights are in this situation?

Geoff1963

Was the courier supposed to get a signature ?
Can you get the courier to send a Google Maps and Streetview picture of the house where they delivered it ? ( Often a mix-up with numbers or road names )

Ectophile

Your right is to have the goods delivered, or a full refund.

Whether or not the courier have lost the parcel makes no difference, since you didn't employ them. It's the retailer's problem.

[Deleted User]

Geoff1963 wrote: »

Was the courier supposed to get a signature ?
Can you get the courier to send a Google Maps and Streetview picture of the house where they delivered it ? ( Often a mix-up with numbers or road names )

No - didn't need a signature. I'll bear this in mind if the dispute escalates. Thanks.

[Deleted User]

Ectophile wrote: »

Your right is to have the goods delivered, or a full refund.

Whether or not the courier have lost the parcel makes no difference, since you didn't employ them. It's the retailer's problem.

Ah yes, of course. My contract is with the retailer; THEIR contract is with the courier - so they have to sort it out. Thank for the reminder :T

Geoff1963

The old adage is, "You can delegate authority, but not responsibility".

pmduk

The more hassle a retailer gets through poorly chosen couriers the more care they may put in choosing them in the future.

angryparcel

pmduk wrote: »

The more hassle a retailer gets through poorly chosen couriers the more care they may put in choosing them in the future.

It is not the courier company that is poorly picked. Couriers these days are mainly self employed, we have great Hermes and Yodel drivers, but many areas dont.
a retailer cannot chose the driver the courier assigns a parcel too

Le_Kirk

angryparcel wrote: »

...... a retailer cannot chose the driver the courier assigns a parcel too

That's true but then when things go wrong he can choose not to use that particular service again.

angryparcel

Le_Kirk wrote: »

That's true but then when things go wrong he can choose not to use that particular service again.

depends on how many issues the retailer suffers with a courier, they wont stop using a courier over 1 or 2 issues.
All couriers have issues

swingaloo

Corona wrote: »

No - didn't need a signature. I'll bear this in mind if the dispute escalates. Thanks.

How do you know a signature was not required if it didn't arrive?