Telling a phone company no!!

dekaspace

Im trying to cancel my contract with Three as got a better deal with cashback elsewhere but on my 4th call at moment and despite saying no each time they kept insisting on giving me "offers" which are no better than new customer deals, one even telling me I won't get a good deal elsewhere and not to trust other companies!

I keep saying not interested and asking for pac code but get nowhere!

I know its about assertiveness but I am a timid person so its hard for me!

ballyblack

just say you are being supplied a business phone free and you need a PAC for it

d123

Tell them you are moving to the north of Scotland and the only coverage there is Vodafone or o2 2G.

Look at their coverage map and choose a village if you want to really be prepared. I can guarantee it works from personal experience.

mobilejunkie

Tell them if they don't provide the PAC immediately without further hassle you'll make a formal complaint and never use Three again.

d123

mobilejunkie wrote: »

Tell them if they don't provide the PAC immediately without further hassle you'll make a formal complaint and never use Three again.

That doesn’t always work with some of the types they employ, some will ignore the threat and continue or just drop the call at that stage. They can be a real nightmare.

Giving a remote Scottish postcode has always worked, they have no script or answer to it.

Tyler_Du

From Ofcom - https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/switching/switching-mobile-phone-provider

"A PAC must be provided to you immediately over the phone or within two hours by text."

d123

Tyler_Durden_UK wrote: »

From Ofcom - https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/switching/switching-mobile-phone-provider

"A PAC must be provided to you immediately over the phone or within two hours by text."

Have you ever tried to get a PAC from the Three foreign call centre?

They never actually say no, they just keep on and on and on trying to get you to stay.

dekaspace

Yes, well first call I made I asked for the Scottish call centre but they only deal with complaints so put me back through to other ones.

Seems to be sorted now on my 4th call, it seems I was speaking to retentions, when they finally put me through to the actual cancellation team they did try and get me to stay and I said I wanted to leave.

Only thing though was it was a nightmare getting a PAC code so instead said I wanted to change to PAYG.

Did offer me the 30 gig and AYCE tariff for £12 a month though, and on 30 day contract but said no (as I already got a good cashback deal elsewhere)

So the next hassle will be either to wait till its ported to PAYG and get pac code or risk ringing back and getting pestered to stay.

pmduk

mobilejunkie wrote: »

Tell them if they don't provide the PAC immediately without further hassle you'll make a formal complaint and never use Three again.

I told them last time they could either give me the PAC or justify their refusal to Ofcom. Then didn't answer any calls from their retentions team. In my experience they are the most reluctant network to give PACs

macman

Just request your PAC and terminate the call. Using the magic word 'OFCOM' usually helps...

dekaspace

anajames wrote: »

These promotions are at times very annoying.

Whos promoting? Are you accusing me of promoting them? I said I was going with a better network due to a better deal and listed problems with leaving.

Or were you just saying something for attention as you don't have much posting history?