Easyjey flights cancelled

WINNITBAKER

Hi Guys,
I recently have travelled from London Gatwick (26/05/2017) to Verona in Italy. Upon arrival we received a text message to tell us that our return flight on the 28/05/2017 had been cancelled. This was due to Italy ground airport staff going on strike. In Panic we got in touch with easy jet to find out our options, we either could swap flights with easy jet or get a refund. As there were no flights for another 2 days we had to see what was possible. EasyJet said keep all receipts of hotels/taxis/food and this can be reimbursed. However we managed to get British airways flights that day, however these cost us over £100 more each. At this point I thought well if they are happy to pay for nights in a hotel and food they should be happy with the expense of a flight.

Well I was wrong! Me and my friends have been in touch with EasyJet and they refuse to help or refund us any money. At not one point did they help us, it felt like we were stranded and had to rearrange a way back home with limited phone signal and money. Hours on the phone and live support and no joy. Has anyone got any advice or been in a similar scenario.

Any help is much appreciated,
thanks Luke

Caz3121

not unusual. this happened during ash cloud as well with people who arranged their own travel back no longer being classed as a responsibility of the airline and refused duty of care expenses
Best to post over on the Easyjet thread on the flight delay board for others experiences of similar

dj1471

You were entitled to rerouting, once you established that BA were flying you should have contacted EasyJet and asked to be booked on the BA flight.

However if EasyJet misled you into believing you could only move onto another EasyJet flight I'd suggest you make that the basis of your complaint with them.

Caz3121

dj1471 wrote: »

You were entitled to rerouting, once you established that BA were flying you should have contacted EasyJet and asked to be booked on the BA flight.

However if EasyJet misled you into believing you could only move onto another EasyJet flight I'd suggest you make that the basis of your complaint with them.

Easyjet and other Low Cost Carriers only rebook onto their own flights. There is nothing in the regulations that state rerouting should be on any available airline
I believe some have been able to claim the cost of the new ticket instead of a refund of the old ticket (which comes to the same result as the airline rebooking)
Best place for this is the Flight delay board....there will me many similar scenarios there

PeacefulWaters

Caz3121 wrote: »

Easyjet and other Low Cost Carriers only rebook onto their own flights. There is nothing in the regulations that state rerouting should be on any available airline
I believe some have been able to claim the cost of the new ticket instead of a refund of the old ticket (which comes to the same result as the airline rebooking)
Best place for this is the Flight delay board....there will me many similar scenarios there

There is nothing in the regulations that says they shouldn't use other airlines.

jpsartre

PeacefulWaters wrote: »

There is nothing in the regulations that says they shouldn't use other airlines.

And since it isn't clear either way the airlines naturally tend to interpret the rules in the manner that favours them. The OP will probably have to take legal action to recover the cost of the new flights.

WINNITBAKER

This was my latest response after I tried to submit an expenditure claim form.

Dear Luke,

Claim reference : ERL3NXP-8450-001
Case reference : 102211198

Having reviewed your claim, we are unable to repay any of the claimed costs under EU Regulation 261/2004. Please see a breakdown of your claim below and the reasons for non-payment.

Alternate carrier : 636.44GBP (difference between the easyJet flight and alternate carrier)

For more information on the payment of reasonable expenses in times of delays or cancellations please visit:

Once again, we are sorry for the cancellation of your flight and look forward to welcoming you on board again soon.

Regards

Pratima
easyJet Customer Services



What annoys me is that on the phone they said they would reimburse costs such as taxi, hotels and food if we got the next flight. This was 2 days later than our original flight, surely it would cost less to pay for the flights. How do I get in contact with the Flight delay board.

Thanks for all your responses.
Luke

PeacefulWaters

MCOL time.

Caz3121

WINNITBAKER wrote: »

How do I get in contact with the Flight delay board.

It is a section on here (rather than a "board" of people)
https://forums.moneysavingexpert.com/discussion/4384709