Tenancy Checkout, Cleaner refusing to give invoice

AndyBSG

pilliepop wrote: »

So it's a requirement of my tenancy that the property be professionally cleaned and a receipt be made available to the inventory clerk at checkout.

It may be written in your contract but it is not an enforceable clause.

As long as the clean is done to the standard it was at when you moved in then they cannot dictate who the clean is done by.

pilliepop wrote: »

If their response is not good, I'll go straight to the Tenancy Deposit Scheme.

I wouldn't even do that, just lodge your claim now citing that they are trying to use an unenforceable clause to withhold your deposit and link them to this page which shows the Office Of Fair Trading guidance on the matter

http://www.thetenantsvoice.co.uk/advice_from_us/end-of-tenancy-cleaning/#Can_the_landlord_force_you_to_hire_a_cleaning_company

FBaby

Go to the Tenancy Deposit yourself, you can trigger the process to release the deposit.

Showing the receipt only becomes relevant if the agency were to dispute the cleanliness of the property. You can then show you adhered to the terms of the contract. Of course, a 'professional' clean doesn't mean a good clean (as experienced by myself), however, it would give more weight to the argument, that is your defense.

If you are confident that the place was clean as it was left, then stop stressing about it.

Reue

FBaby wrote: »

Showing the receipt only becomes relevant if the agency were to dispute the cleanliness of the property. You can then show you adhered to the terms of the contract. Of course, a 'professional' clean doesn't mean a good clean (as experienced by myself), however, it would give more weight to the argument, that is your defense.

Your argument at that stage would be between yourself and the cleaner you hired. It is irrelevant to the landlord who you hired to clean if they feel the property was not returned in the same state as it was at the start of the tenancy.

I'd guess the landlord would seek a deposit deduction, and you would then sue your cleaner (assuming they had offered any kind of service guarantee).