Vodafone UNDERcharge

TokyoKazama

Hi guys. I recently got an early upgrade one year into my two year contract.

For the past year i've been paying £36 per month. Via web chat, we agreed that my new direct debit for this month going forwards would be £58 per month (to account for the new phone/tarriff). My vodafone app says I have been charged £58 this month, yet they only took £36 out my bank that day.

Dilemna: Do I carry on my business and not ask any questions or tell them about it?

sparky93

set the money aside, so if they do come asking for it on next bill, its not a bill shock' lol.

mobilejunkie

More likely they just set up a new contract and the old one's still running.

dezzywilliam1

vodafone is good and i am also using that service.

mobilejunkie

Good luck with that.

Vodafone

Hi TokyoKazama,

If you'd me like to check your account to see what's happened, email me via the form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check I've received it.

Kind regards,

Lee

Social Media CARE

Vodafone UK