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Amazon seller scam
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babilonte92
Posts: 21 Forumite
On the 17 May i ordered a Samsuns s8 from amazon.com and it shows that has been delivered to a resident and signed by me at 11.06.
we are family of four living there ( we live in flat)
I tried to explain to them that it was impossible that the order was delivered as me and my brother were at work. While my mother and dad are in Itally and can provide boarding pass and they can verify it with easyjet
They said me that it was signed by me and then they said it was handed to a resident and signed by me, The fedex courier tracking information clearly says that is was signed by me.
They asked me to file a police report and i did and they rejected my claim as they keep saying it was signed by someone so it was delivered and now they are not answering .
Like i said in police report at 11.06 me and my brother were at work and i give them my employer number and said that i can give them any footage of me at work as we have security cctv camera.
But they still kept saying that is was delivered so they were not responsable as they did their job but they didn't!! that order was supposed to delivered to me as it was an expensive phone and not cheap stuff.
They said we will track the phone, talk with courier but still havent received any answer, i can accept a replacement or a refound but can't afford to lose so much money.
What should i do? start a chargeback?
we are family of four living there ( we live in flat)
I tried to explain to them that it was impossible that the order was delivered as me and my brother were at work. While my mother and dad are in Itally and can provide boarding pass and they can verify it with easyjet
They said me that it was signed by me and then they said it was handed to a resident and signed by me, The fedex courier tracking information clearly says that is was signed by me.
They asked me to file a police report and i did and they rejected my claim as they keep saying it was signed by someone so it was delivered and now they are not answering .
Like i said in police report at 11.06 me and my brother were at work and i give them my employer number and said that i can give them any footage of me at work as we have security cctv camera.
But they still kept saying that is was delivered so they were not responsable as they did their job but they didn't!! that order was supposed to delivered to me as it was an expensive phone and not cheap stuff.
They said we will track the phone, talk with courier but still havent received any answer, i can accept a replacement or a refound but can't afford to lose so much money.
What should i do? start a chargeback?
0
Comments
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Start by posting on the correct forum. Consumer board seems the best fit;babilonte92 wrote: »What should i do?
http://forums.moneysavingexpert.com/forumdisplay.php?f=173
I'd also delete all personal references (like your real name).0
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