Pestered by seller - help please!

angryparcel

Middlestitch wrote: »

Perfectly reasonable for a seller to try and make matters better by offering a refund

but not in exchange for changing feedback as to ebay it will be seen as bribing the buyer to manipulate feedback, which is breaking ebay policies

Pun

angryparcel wrote: »

but not in exchange for changing feedback as to ebay it will be seen as bribing the buyer to manipulate feedback, which is breaking ebay policies

Possibly the seller was trying to resolve the problem, especially if the negative feedback was the first he knew of it - and let's face it, plenty of buyers take that option. Just look at the complaints which appear on this forum.

ballisticbrian

Possibly the seller was trying to resolve the problem

Lets wait and see what the original poster says. There seems to be a disconnect here between experience of dealing with UK sellers and Chinese ones. Every single Chinese seller I have dealt with has had no interest in changing their listing or removing problem goods from sale.

GDB2222

The item is a replacement wristband sold for a specific fitness tracker, but it does not fit it. The seller is continuing to sell exactly the same item, despite the negative feedback I left. They are not taking on board that the item they are selling is not fit for purpose.

It's only a cheap item, so I guess other buyers just throw it in the bin. It takes 3 weeks for the item to arrive in the post from China, and it was annoying that it didn't work when it arrived.

barmonkey

ballisticbrian wrote: »

Lets wait and see what the original poster says. There seems to be a disconnect here between experience of dealing with UK sellers and Chinese ones. Every single Chinese seller I have dealt with has had no interest in changing their listing or removing problem goods from sale.

I recently bought a camera mount from a Chinese seller which was described as being a suction mount but in reality it was attached with a sticky pad, no good for me as I want to be able to remove and fit it onto other surfaces. I informed the seller who refunded me but that was 6 weeks ago and it still says suction fit in the listings.