MSE News: BA flights chaos after IT meltdown

Rosaboobie

Yes, we were indeed put up in the Seattle Marriott overnight, and given a $100 vouocher for meals. However they tried every way to wriggle out of re- booking my 2 domestic flights back to Orkney which I obviously missed because of this cancellation. They told me that they were only responsible for getting me to London and it was only when I "threw a tantrum" at the Seattle BA ticket desk, that they climbed down on this decision and rebooked my domestic flights whilst still maintaining that they were under no legal obligation to do so!

duncansoton

As per previous posting BA have now declined my claim for flights booked by myself without explanation.

Was due to fly home from Kalamata on 27th May, flight cancelled and no assistance from BA at the airport or by phone. No alternative flights back until Thursday 1st, so rebooked with Thomas Cook on Sunday 28th.

BA have agreed to refund my hotel, food and taxi costs but not flights.

Anyone had different?

Justice13075

You are due the refund of your cancelled flight plus compensation in line with EU 261/2004 of €400 per passenger. Google Vaubans guide download and read and follow advice.

jpsartre

Rosaboobie wrote: »

They told me that they were only responsible for getting me to London and it was only when I "threw a tantrum" at the Seattle BA ticket desk, that they climbed down on this decision and rebooked my domestic flights whilst still maintaining that they were under no legal obligation to do so!

If your domestic flight were on seperate tickets they told you the truth.

duncansoton

Justice13075 wrote: »

You are due the refund of your cancelled flight plus compensation in line with EU 261/2004 of €400 per passenger. Google Vaubans guide download and read and follow advice.

Thanks, I know what my entitlement should be, but as BA are stating in their reply they are treating all customers the same, I'm seeking to prove otherwise, hence my post looking for people who've been treated differently.

Caz3121

duncansoton wrote: »

Thanks, I know what my entitlement should be, but as BA are stating in their reply they are treating all customers the same, I'm seeking to prove otherwise, hence my post looking for people who've been treated differently.

you could have a look at recent posts in this thread and see
http://www.flyertalk.com/forum/british-airways-executive-club/1812051-2017-ba-compensation-thread-your-guide-regulation-261-2004-a.html

Rosaboobie

Actually, after I had finished ranting, I did rather think that might be the case with 2 separate bookings, but fair play to BA, they did get me home with no cost to myself!

duncansoton

Caz3121 wrote: »

you could have a look at recent posts in this thread and see
http://www.flyertalk.com/forum/british-airways-executive-club/1812051-2017-ba-compensation-thread-your-guide-regulation-261-2004-a.html

Many thanks, but I can now report a success, after heading over to Twitter and venting my spleen, and requesting information as to which address and name BA recommended was put on the Small Claims Court paperwork, their social media team decided they'd not followed their own policies and have awarded me the full amount I claimed, plus the compensation I was entitled to and 10,000 AVIOS I wasn't entitled to. So a good final outcome :beer:

Rachmelbo

I've just received an email from BA following my compensation claim under EU regulation 261/2004. And they have said we're not entitled to compensation for our flight home from Sardinia on 27th May that was delayed overnight during the IT issues. Reason given is that our flight was cancelled due to 'operational reasons outside their control'.

Anyone else had this reply from BA? Would be interested to hear other people's experiences or if BA are being consistent.

JPears

If it was delayed due to the IT failure they are talking bovine excrement. Continue with your claim, download Vauban's super duper guide and proceed to sending a further claim marking it as an NBA or LBA.